Workplace Services Manager

About the job

As the North San Jose Workplace Service Manager, you will serve as the primary point of contact and provide operational oversight for one of Google’s dynamic campuses.

Our Workplace Service Managers are stewards of Google’s resources, always looking for opportunities to implement innovation, efficiency and service improvements in our operations.

In this capacity, you will lead facility operations and connect REWS resources to deliver exceptional workplace experiences. You will partner with stakeholders to solve complex challenges and drive outcomes that exceed expectations. By managing operational delivery and facilitating discussions across stakeholders such as project management, vendor operations, and customer representatives, you will build trust, drive consensus in complex situations, and ensure REWS effectively meet business needs.

You aren't afraid to have fun with your job, and bring enthusiasm, dedication and a collaborative spirit to operate office spaces that facilitate some of the world's innovation.

The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.

US: $128000 - $187000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Act as the lab subject matter expert to align infrastructure with operational capacity, leading projects to on-time and on-budget delivery while driving stakeholder consensus.
• Serve as the single point of accountability for daily Bay Area campus operations, managing third-party IFM suppliers to ensure high-standard service execution.
• Partner with peers, Centers of Excellence, and internal teams (such as Workplace Programs, People Operations, and Engineering) to implement consistent best practices and initiatives.
• Deliver proactive customer service to building occupants by translating business needs into high-quality workplace environments and cohesive service experiences.
• Advocate an "AI-first" mindset by implementing enterprise tools and AI agents to cultivate a future-ready workforce.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in corporate real estate and workplace, including facilities operations, design development and project management of corporate real estate assets.
• Experience managing and maintaining process cooling water systems, chillers, cooling towers, CRAC units, Rear Door Hx, In Row Coolers, Fan Coil units, cooling distribution units, power distribution units, process exhaust fans, RTU.
• Experience managing extended workforce service provider models.

Preferred qualifications:

• Experience managing critical lab operations and complex infrastructure systems (e.g., power, HVAC/cooling, environmental controls, and process systems) while maintaining high availability and minimizing downtime.
• Track record of critical operations and incident response management, including leading triage, root cause analysis, business continuity, and recovery planning for operational disruptions using strong cross-functional coordination aligning internal stakeholders, facilities partners, and external vendor teams.
• Ability to think 'out of the box' and bring creative, nonstandard, and innovative solutions to the table.
• Excellent communication and people management skills, with strong capability presenting both verbally and through slides.