{"id":2971296,"url":"https://alion.io/job/gopuff-process-lead-hioaks","title":"Process Lead, Hioaks","company":{"id":3517,"name":"Gopuff","domain":"gopuff.com","url":"https://alion.io/company/gopuff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":59,"open_postings":765,"ghost_share":0.592,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":352,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1211},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T00:16:10Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T07:51:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Gopuff is seeking a Shift Lead for our operations teams. Reporting to the Site Leader, this role is a core part of the facility leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. You will manage the performance of the Pack and Receive team and the development of our driver-partners. The success of the team will rely on your ability to drive and motivate the team with a focus on perfecting the customer experience for each order.\nCustomers turn to Gopuff to deliver their everyday essentials-day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.\nAt Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes. And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you're hearing? Then join us on Team Blue.\nResponsibilities:\nPack orders and receive inbound inventory during low vol / min staffed periods\nCompleting ICQA in low vol / min staffed periods\nSupport the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product\nQuarterback and direct all associate activities during the shift\nEscalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance\nEnsure completion of close/open checklists for OA team\nOversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed\nDevelop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)\nManual intervention of driver routing & dispatching.\nShelf move activities (for reorganization & backstock)\nExecute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking\nTroubleshoot/ root cause analysis for defects within shift\nStand, push, pull, squat, bend, reach and walk during shifts\nHandle products that may contain tobacco, nicotine, and/or alcohol\nWork in freezer locations periodically throughout shifts\nComplete additional assigned duties based on the needs of the business\nQualifications:\n2 years of internal Gopuff experience\n2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience\n1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred\nAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends\nTeam-oriented mentality\nAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business\nAbility to stand, bend, reach and walk during shifts\nAbility to lift up to 49 pounds\nProfessional fluency in Spanish, preferred\nResponsibilities\nOversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed\nAssist in meeting performance objectives (Work v Forecast, Shift Fill, PB90, pack times, mispack rates, inventory accuracy)\nImprove driver performance (drive times, return times, orders per hour)\nDeliver customer happiness\nEscalate issues, managing exceptions and resolving issues\nDevelop the Operations Associate and Driver Partner teams through standard processes and implementation of process change\nLeverage best practices within the site and from other sites to improve the customer experience\nMonitor Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews\nMaintain overall site appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management\nHandle, scan and move product in a safe and well-organized manner\nStand, push, pull, squat, bend, reach and walk during shifts\nUse carts, pallet jacks, dollies and other equipment to move product\nHandle products that may contain tobacco, nicotine, and/or alcohol\nWork in freezer locations periodically throughout shifts\nQualifications\nBachelor's Degree or 2 years of internal Gopuff experience\n2+ years of leadership experience in retail, logistics, military, restaurant or equivalent experience and 1+ years of experience in improving processes and efficiencies\nAbility to work with fluid schedules; be available during peak hours of operation (5pm - 12am) and visiting facility on Friday, Saturday, and Sunday\nTeam-oriented mentality\nAbility to lift up to 49 pounds","description_format":"text","description_chars":5399,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-21T02:33:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":352,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/gopuff-process-lead-hioaks","json_url":"https://alion.io/job/gopuff-process-lead-hioaks.json","meta":{"generated_at":"2026-10-22T09:53:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3517},"rest":"https://alion.io/mcp/rest/get_company?id=3517"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgopuff-process-lead-hioaks"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgopuff-process-lead-hioaks"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgopuff-process-lead-hioaks"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gopuff-process-lead-hioaks\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgopuff-process-lead-hioaks"}]}