{"id":2095165,"url":"https://alion.io/job/gorgias-enterprise-ai-solution-manager","title":"Enterprise AI Solutions Manager","company":{"id":7333,"name":"Gorgias","domain":"gorgias.com","url":"https://alion.io/company/gorgias","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110514,"max":122147,"currency":"CAD","period":"year","gross":null,"usd_annual":85720},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-08T16:21:52Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T02:17:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We believe conversations will become the #1 way to shop.\nAt Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.\nOur mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.\nTo win, we focus relentlessly on:\nQuality: conversations that feel authentic and on-brand.\n\nExperience: effortless shopping from chat to checkout.\n\nRe-engagement: personal, 1-1 dialogue instead of noisy marketing.\n\nThe opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.\nJoin us to make Conversational Commerce real.\n***Please ensure that your CV/Resume is provided in English for our team to review!***\nAbout the Team\nAt Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.\nWe partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.\nAs an Enterprise AI Solutions Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.\nYou will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.\nWhat You’ll Do\nAs an Enterprise AI Solutions Manager, you will:\nCustomer Partnership & Account Management\nManage a portfolio of ~65 ecommerce customers\n\nBuild relationships with key stakeholders and run regular check-ins and QBRs\n\nUnderstand customer goals, workflows, and operational challenges\n\nDevelop account plans focused on adoption, efficiency, and long-term value\n\nSupport renewal conversations for lower-risk or smaller expansions\n\nProduct Adoption & Optimization\nDrive adoption of Gorgias features including AI, automation, and integrations\n\nAnalyze support workflows and recommend improvements\n\nHelp customers implement automation and AI use cases\n\nTroubleshoot issues and partner with internal teams when needed\n\nCustomer Health & Risk Management\nMonitor account health (usage, engagement, satisfaction)\n\nIdentify risks early and take action to prevent churn\n\nSupport renewals for lower-risk or smaller expansion cases\n\nOperational Excellence & AI Enablement\nMaintain accurate customer data and engagement tracking in internal systems\n\nManage your book of business independently while prioritizing high-impact activities\n\nLeverage AI tools to improve efficiency across customer workflows and internal processes\n\nExperiment with new approaches and share insights that improve team processes and playbooks\n\nCross-Functional Collaboration\nPartner with Sales, Product, and Support teams to drive customer outcomes\n\nSurface customer insights that inform product improvements and roadmap priorities\n\nEnsure internal teams have clear context when escalating customer needs\n\nWho You Are\n5+ years in Customer Success, Account Management, or similar roles\n\nExperience managing multiple customers in a SaaS environment\n\nStrong communicator who can run structured conversations with customers\n\nCurious and proactive - you like getting into the details of how things work\n\nComfortable balancing strategic conversations with hands-on execution\n\nExperience working with ecommerce brands or support operations is a strong plus\n\nPassionate about technology, automation, and the future of AI in customer support\n\nMotivated to continuously learn, improve, and contribute to a growing team environment\n\nAI at Gorgias\nAt Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.\nThe real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.\nWe see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.\nAI use in Recruiting at Gorgias\nBy submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.\nDiversity & Inclusion at Gorgias\nWe’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.\nIf you need accommodations during the application or interview process, please contact us at .","description_format":"text","description_chars":5596,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-08T16:30:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":50,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":85720,"is_top_pay":false},"html_url":"https://alion.io/job/gorgias-enterprise-ai-solution-manager","json_url":"https://alion.io/job/gorgias-enterprise-ai-solution-manager.json","meta":{"generated_at":"2026-10-14T02:33:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3904,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7333},"rest":"https://alion.io/mcp/rest/get_company?id=7333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgorgias-enterprise-ai-solution-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgorgias-enterprise-ai-solution-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgorgias-enterprise-ai-solution-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gorgias-enterprise-ai-solution-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgorgias-enterprise-ai-solution-manager"}]}