{"id":27252,"url":"https://alion.io/job/gorgias-fullstack-engineer","title":"Senior FullStack Engineer","company":{"id":7333,"name":"Gorgias","domain":"gorgias.com","url":"https://alion.io/company/gorgias","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83336,"max":91729,"currency":"EUR","period":"year","gross":null,"usd_annual":102799},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"Node JS","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"React.js","optional":false},{"name":"Slack","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-07-08T13:42:54Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-17T09:15:27Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":100},"description":"We believe conversations will become the #1 way to shop.\nAt Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.\nOur mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.\nTo win, we focus relentlessly on:\nQuality: conversations that feel authentic and on-brand.\n\nExperience: effortless shopping from chat to checkout.\n\nRe-engagement: personal, 1-1 dialogue instead of noisy marketing.\n\nThe opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.\nJoin us to make Conversational Commerce real.\nThe teams you could be joining\nBilling & Monetization Team owns the commercial foundations behind Gorgias pricing and billing-from pricing and entitlements to usage visibility and AI monetization-so the business can launch products and evolve pricing with accurate, trusted billing. (Team roadmap)\nActions & Skills Team builds the reusable platform that helps AI Agent follow merchant procedures and take action through connected apps, while making those actions easier to discover and use across Gorgias products. (Actions platform vision)\nAs a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.\nWhat You’ll Do\nArchitect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.\n\nDesign and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.\n\nCollaborate across teams to integrate AI-driven features into our customer support ecosystem.\n\nOptimize system performance, resources usage, ensure fast processing, building cost-effective solutions\n\nContribute to strategic decision-making on system design, best practices, and long-term scalability.\n\nMentor junior engineers and help shape the engineering culture at Gorgias.\n\nWho You Are\n4+ years of experience building and maintaining scalable web applications.\n\nDeep expertise in system design, microservices, cloud-native and event-driven architecture.\n\nStrong experience in TypeScript, Node.js, React, and cloud computing platform\n\nHands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).\n\nProven ownership over large-scale projects, from design to deployment.\n\nExperience working in a cross-functional, product-focused team.\n\nCompany Benefits and Perks\n5-week vacation\n\nPaid sick leave\n\nPaid parental leave\n\nMacBook Pro\n\nWe provide private health insurance\n\nMonthly lunch stipend of $300 gross added to your salary\n\nGet up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)\n\nGet up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.\n\nEvery quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!\n\nAI at Gorgias\nAt Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.\nThe real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.\nWe see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.\nAI use in Recruiting at Gorgias\nBy submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.\nDiversity & Inclusion at Gorgias\nWe’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.\nIf you need accommodations during the application or interview process, please contact us at .","description_format":"text","description_chars":5078,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Health insurance","Parental leave"],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-07-08T13:42:54Z"},{"event":"close","at":"2026-09-25T15:29:54Z"},{"event":"reopen","at":"2026-10-05T14:59:16Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.627,"p_room":0.28,"age_days":100,"expected_fill_days":50,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":102799,"is_top_pay":false},"html_url":"https://alion.io/job/gorgias-fullstack-engineer","json_url":"https://alion.io/job/gorgias-fullstack-engineer.json","meta":{"generated_at":"2026-10-17T11:45:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7333},"rest":"https://alion.io/mcp/rest/get_company?id=7333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgorgias-fullstack-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgorgias-fullstack-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgorgias-fullstack-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gorgias-fullstack-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgorgias-fullstack-engineer"}]}