{"id":3948088,"url":"https://alion.io/job/gorgias-social-content-creator","title":"Social Content Creator","company":{"id":7333,"name":"Gorgias","domain":"gorgias.com","url":"https://alion.io/company/gorgias","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":77885,"max":101304,"currency":"USD","period":"year","gross":null,"usd_annual":101304},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-08T21:24:06Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-10T15:13:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We believe conversations will become the #1 way to shop.\nAt Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.\nOur mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.\nTo win, we focus relentlessly on:\nQuality: conversations that feel authentic and on-brand.\n\nExperience: effortless shopping from chat to checkout.\n\nRe-engagement: personal, 1-1 dialogue instead of noisy marketing.\n\nThe opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.\nJoin us to make Conversational Commerce real.\nHelp Gorgias become a brand people recognise, remember and want to follow. You’ll turn the experiences of ecommerce teams, our customers and our employees into original video content that earns attention.\nAbout the Team\nGorgias helps ecommerce brands deliver customer experiences through AI and customer support software. Our marketing team is building a more distinctive voice in a competitive market, bringing the people behind the product and the businesses we serve into our storytelling.\nWe’re building a team that works like a creative agency: curious about its audience, willing to experiment, and able to turn a strong idea into something people want to watch. You’ll work directly with our Head of Marketing and partner with our Staff Content Marketer on distribution and Gabrielle on customer stories and brand alignment.\nAbout the Role\nWe’re looking for a creator with strong ideas, good taste and the ability to bring those ideas to life on video.\nYou’ll own the creative process from finding an insight and developing a concept to scripting, filming and editing. You’ll build recognisable formats and recurring series around the realities of working in ecommerce and customer experience, while finding fresh ways to introduce our team and tell our customers’ stories.\nA sketch about a CX manager preparing for Black Friday. A series following the people behind an ecommerce brand. A moment inside Gorgias that says more about our culture than a company presentation. You’ll help decide which ideas are worth making and how to make them work.\nWhat You Will Do\nDevelop ideas people want to watch\nGet close to our audience: understand the pressures, ambitions and everyday experiences of CX managers and ecommerce teams.\n\nTurn those insights into original concepts, scripts, recurring formats and video series.\n\nBring your own point of view on humour, storytelling and what makes a piece of content worth someone’s attention.\n\nAdapt relevant cultural moments and trends in ways that fit Gorgias and its audience.\n\nBring your ideas to life\nTake videos from concept through filming, editing and delivery.\n\nMake clear choices about hooks, pacing, sound, captions and visual style.\n\nCreate primarily for social platforms, while contributing video ideas to broader brand campaigns.\n\nWork with practical equipment and simple production setups to deliver strong work consistently.\n\nMake customers and employees part of the story\nCollaborate with Gabrielle to find customer stories with a compelling human perspective.\n\nHelp teammates and customers feel comfortable on camera and bring their personalities into the content.\n\nWillingness to travel to capture stories with our team and customers, including at events and in locations such as Paris, Toronto and New York.\n\nCreate content employees are proud to share and that gives potential colleagues a feel for Gorgias.\n\nLearn and improve with every release\nPartner with Deana on how content is packaged and distributed across relevant channels.\n\nReview audience response and performance together to understand which ideas resonate.\n\nExperiment with formats, openings and storytelling approaches, and build on the ones that resonate, including turning them into recurring series where it makes sense.\n\nBalance creative freedom with a clear understanding of our brand and who we want to reach.\n\nWhat We Are Looking For\nA portfolio that shows your creative ability. This could be your own account, work for a brand, freelance projects or a series you built independently.\n\nEvidence that you can earn an audience’s attention. Show us work people watched, shared, discussed or came back for, and explain your contribution.\n\nStrong creative judgement. You can explain why an idea, opening, edit or format works for a particular audience.\n\nPractical video skills. You can develop an idea, write it, film it and edit it into a finished piece.\n\nAn understanding of social platforms. You notice how people watch and interact with content, and adapt your work accordingly.\n\nCuriosity about people. You enjoy discovering the details that make an experience relatable and a story worth telling.\n\nA test-and-learn mindset. You’re comfortable shipping an idea quickly, seeing how it lands and iterating. You can make something compelling and you treat a flop as useful data.\n\nInitiative and openness to feedback. You bring ideas, make things happen and improve the work through collaboration.\n\nWillingness to travel to capture stories with our team and customers.\n\nWe’re open to creators early in their careers and people coming from outside tech. Your work and creative judgement matter more than a particular degree, job title or number of years in B2B marketing.\nHow We Will Measure Success\nTogether, we’ll establish a sustainable production rhythm and clear measures for the role. We’ll look for:\nOriginal formats that express a recognizable Gorgias identity.\n\nIncreasing attention from the ecommerce and CX audiences we want to reach.\n\nEvidence that people stay with, share and engage meaningfully with the content.\n\nA growing understanding of which stories and formats work, reflected in what we make next.\n\nBrand and commercial impact will be reviewed with the wider marketing team alongside these creative and audience signals.\nWhat Makes This Role Different\nYou’ll help shape the creative direction of an international brand, with direct access to the people and stories behind it. You’ll have room to propose new formats, build a body of work and see your ideas through from the first concept to the finished video.\nHiring Process\nConversation with our Recruiter Gerard: your background, interests and what you want to create next.\n\nInterview with the Hiring Manager Louis.\n\nPortfolio conversation with Louis and Deana: walk us through selected work, your creative choices, your contribution and what you learned.\n\nShort video exercise and discussion: respond to a brief, then discuss your approach and choices with Louis and Deana.\n\nPlease include links to a few pieces you’re proud of and a short explanation of what you personally created. Personal projects are welcome.\nPerks & Benefits\n5-week vacation (We follow each country's appropriate PTO Laws)\n\nPaid sick leave\n\nPaid parental leave (16 weeks)\n\nMacBook Pro\n\nPersonal credit card to buy lunches (you’ll have your own Gorgias credit card)\n\nWe provide private health insurance and retirement pension\n\nGet up to $700 USD to set up your workstation at home (working from home should feel breezy)\n\nGet up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)\n\nEvery quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!\n\nAI at Gorgias\nAt Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.\nThe real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.\nWe see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.\nAI use in Recruiting at Gorgias\nBy submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.\nDiversity & Inclusion at Gorgias\nWe’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.\nIf you need accommodations during the application or interview process, please contact us at .","description_format":"text","description_chars":9299,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Content Creation","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-08T23:15:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":50,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":101304,"is_top_pay":false},"html_url":"https://alion.io/job/gorgias-social-content-creator","json_url":"https://alion.io/job/gorgias-social-content-creator.json","meta":{"generated_at":"2026-11-10T15:35:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":4975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7333},"rest":"https://alion.io/mcp/rest/get_company?id=7333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgorgias-social-content-creator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgorgias-social-content-creator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgorgias-social-content-creator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gorgias-social-content-creator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgorgias-social-content-creator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3948088}},{"tool":"search_jobs","arguments":{"company":"gorgias.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3948088},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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