{"id":1780084,"url":"https://alion.io/job/goshare-customer-support-specialist","title":"Customer Support Specialist","company":{"id":2412722,"name":"GoShare","domain":"goshare.co","url":"https://alion.io/company/goshare-co","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T17:15:34Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T08:17:52Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"This is a remote position.\nThis is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position.\nMake an impact with a fast-growing tech startup company!\nWe are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.\nYou will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.\nResponsibilities:\nAnswer customer’s questions and find solutions to meet their needs\nCommunicate with customers and drivers via phone, text, chat, and email\nMaintain customer and driver satisfaction\nReport technical issues to the engineering team\nReport customer feedback to the management team\nCollaborate with other GoShare staff members\nApplicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis.\nRequirements\nRequired Experience:\nAssociate’s degree or above preferred, but not mandatory\n1-2 years of experience in customer service preferred, but not mandatory\nSkills/Qualifications:\nExcellent verbal and written communication skills\nGood problem-solving, analytical thinking capabilities, and exceptional attention to details\nProblem-solver\nAbility to listen\nBilingual a plus\nApplicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia are preferred. Other states are considered on a candidate-by-candidate basis.\nBenefits\nPerks:\nOpportunity to work remotely.\nPositive and supportive work environment.\nCompetitive hourly pay (commensurate with experience).\nPotential for growth within a rapidly expanding company.\nWhy Join Us?\nEnjoy the flexibility and autonomy of a remote work environment.\nBe part of a dynamic and innovative company that's shaping the future of work.\nMake a real difference by supporting our independent drivers and contributing to their success.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To protect our company, client data, and proprietary systems, GoShare enforces strict identity verification protocols. All employment offers are contingent upon the successful completion of a background check, mandatory visual identity and right-to-work verification. Corporate credentials and system access will only be provisioned after visual verification is completed successfully.\nNotice of E-Verify Participation & Right to Work\nGoShare participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. In compliance with federal law, all persons hired will be required to verify identity and employment eligibility and to complete the required employment eligibility verification form upon hire. For more information, please review the E-Verify Participation and IER Right to Work posters available on the official U.S. government E-Verify website (e-verify.gov).","description_format":"text","description_chars":3743,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-03T17:15:34Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.508,"p_room":0.35,"age_days":19,"expected_fill_days":7,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/goshare-customer-support-specialist","json_url":"https://alion.io/job/goshare-customer-support-specialist.json","meta":{"generated_at":"2026-10-23T11:44:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2412722},"rest":"https://alion.io/mcp/rest/get_company?id=2412722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoshare-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoshare-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoshare-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goshare-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoshare-customer-support-specialist"}]}