{"id":1780089,"url":"https://alion.io/job/goshare-driver-support-specialist","title":"Driver Support Specialist","company":{"id":2412722,"name":"GoShare","domain":"goshare.co","url":"https://alion.io/company/goshare-co","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":65000,"period":"year","method":"global_role_seniority_cell","sample_n":8389},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T17:15:34Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T02:43:47Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"This is a remote position.\nDo you thrive in a fast-paced environment and enjoy helping people? Are you passionate about excellent customer service?\nGoShare is seeking a driven and resourceful Driver Support Specialist to join our growing team! In this remote position, you'll provide exceptional support to our network of independent drivers, ensuring a smooth and successful experience on our platform.\nResponsibilities:\nProvide exceptional first-contact support to drivers.\nAssist drivers with registration, and account management.\nProactively identify and address potential driver concerns.\nContribute to a positive and collaborative work environment.\nAnswer questions about deliveries, earnings, and company policies.\nEscalate complex issues to the appropriate team for further resolution.\nStay up-to-date on platform updates and policies to provide accurate information.\nTroubleshoot common app and platform issues, offering clear and concise solutions.\nRequirements\nQualifications:\nAssociate degree or higher, preferred but no required.\nProficient in Google Office Suite.\nStrong attention to detail, problem-solving and analytical skills.\nMinimum 1 year of customer service experience (remote or in-office).\nExcellent communication and interpersonal skills, both written and verbal.\nAbility to work independently and manage multiple tasks simultaneously.\nExperience in the gig economy or familiarity with remote work is a plus.\nBenefits\nPerks:\n\nOpportunity to work remotely.\nPositive and supportive work environment.\nCompetitive hourly pay (commensurate with experience).\nPotential for growth within a rapidly expanding company.\nWhy Join Us?\n\nEnjoy the flexibility and autonomy of a remote work environment.\nBe part of a dynamic and innovative company that's shaping the future of work.\nMake a real difference by supporting our independent drivers and contributing to their success.\nReady to Drive Success with Us?\n\nIf you're a passionate and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply!\nApplicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, and Virginia are preferred. Other states are considered on a candidate-by-candidate basis.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To protect our company, client data, and proprietary systems, GoShare enforces strict identity verification protocols. All employment offers are contingent upon the successful completion of a background check, mandatory visual identity and right-to-work verification. Corporate credentials and system access will only be provisioned after visual verification is completed successfully.\nNotice of E-Verify Participation & Right to Work\n\nGoShare participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. In compliance with federal law, all persons hired will be required to verify identity and employment eligibility and to complete the required employment eligibility verification form upon hire. For more information, please review the E-Verify Participation and IER Right to Work posters available on the official U.S. government E-Verify website (e-verify.gov).","description_format":"text","description_chars":3525,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-03T17:15:34Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.513,"p_room":0.45,"age_days":10,"expected_fill_days":7,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-14T05:52:18Z"},"pay":null,"html_url":"https://alion.io/job/goshare-driver-support-specialist","json_url":"https://alion.io/job/goshare-driver-support-specialist.json","meta":{"generated_at":"2026-10-14T06:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7640,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2412722},"rest":"https://alion.io/mcp/rest/get_company?id=2412722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoshare-driver-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoshare-driver-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoshare-driver-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goshare-driver-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoshare-driver-support-specialist"}]}