{"id":3605304,"url":"https://alion.io/job/goto-group-collection-supervisor","title":"Collection Supervisor","company":{"id":208,"name":"GoTo Group","domain":"gotocompany.com","url":"https://alion.io/company/goto-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":92,"open_postings":38,"ghost_share":0,"stale_share":0.132,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tangerang, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T07:40:43Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T05:55:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":2},"description":"About the Team\nAs a Collection Supervisor at RAB, you'll own how we recover what drivers owe - outstanding rental fees, Own Risk charges, and ETLE fines while keeping good drivers on the road. You'll lead the collection team, set the strategy from early reminders to repossession, and make sure every payment is recorded correctly in our systems. Your results will show directly in lower outstanding balances, faster recovery, and healthier cash flow. You'll work closely with Business Operations & Process Control, Finance, Vehicle Ops, and the Driver Support team.\nWhat you will do\nOwn the collection strategy and targets across all bill types (outstanding rental fee, Own Risk, ETLE), by aging bucket.\nLead and coach the collection team (desk call, field/checkpoint, and repossession), set daily targets, scripts, and performance reviews.\nDesign and run the escalation path from reminder to payment plan, unit hold, repossession, and legal action, with clear criteria for each step - including handling cases such as embezzled or missing units with police, legal counsel, and other institutions.\nEnsure every payment is recorded and reconciled in FMS, working with Finance to close gaps.\nMonitor and report collection KPIs recovery rate, DPD/aging, roll rate, promise-to-pay kept, collector productivity.\nPartner with Vehicle Ops and Driver Support on unit recovery, disputes, and driver retention cases.\nImprove collection SOPs and tools with Process Control, using data to find where drivers fall behind and why.\nWhat you will need\n5+ years of experience in collection or credit recovery, with at least 2 years leading a team - ideally in vehicle rental, multifinance, leasing, ride-hailing, or fintech lending.\nHands-on experience with desk and field collection, unit repossession, and litigation - filing police reports, preparing evidence, and working with police, courts, lawyers, and leasing or insurance companies on legal cases.\nStrong command of collection metrics and target setting.\nGood data skills: advanced spreadsheets; experience with collection or billing systems is a plus.\nUnderstanding of payment reconciliation and working with finance on recorded balances.\nFirm but fair negotiation and communication skills with drivers, and the ability to motivate a frontline team.\nFluent in Bahasa Indonesia; based in Jabodetabek and able to go to the field and pools when needed.","description_format":"text","description_chars":2393,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Indonesian","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Marketplaces","Payment Processing & Gateways","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-11-02T11:34:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":80,"reasons":["seen:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/goto-group-collection-supervisor","json_url":"https://alion.io/job/goto-group-collection-supervisor.json","meta":{"generated_at":"2026-11-05T06:14:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":208},"rest":"https://alion.io/mcp/rest/get_company?id=208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoto-group-collection-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoto-group-collection-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoto-group-collection-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goto-group-collection-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoto-group-collection-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3605304}},{"tool":"search_jobs","arguments":{"company":"gotocompany.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3605304},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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