{"id":3386724,"url":"https://alion.io/job/goto-it-support-specialist","title":"IT Support Specialist","company":{"id":176047,"name":"GoTo","domain":"goto.com","url":"https://alion.io/company/goto-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":["GT"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T10:27:58Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Where you’ll work:\nGuatemala City, GU, GTIT & Tech Ops at GoTo\nGoTo’s IT & Tech Ops team enables a remote-first, high-performance workplace-powered by state-of-the-art AI technology. We’re dedicated to delivering seamless digital experiences that boost productivity and collaboration for every employee worldwide. By harnessing AI, we automate routine tasks, proactively identify solutions, and open new doors for global teamwork and problem-solving. Join our tech innovators and help reimagine the future of work for our teams and customers.\nYour Day-to-Day\nAs a IT Support Specialist , you’ll play a key role in:\nWork as part of a global team to provide top class support to internal employees,\nTroubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating system, networking, GoTo products)\nManage the resolution of all incidents/tickets, per respective SLA processes and guidelines.\nProviding basic advice and assist with basic user training.\nWhat We’re Looking For\nAs a IT Support Specialist Tier 1, you’re bringing:\nReliable, dependable, flexible, and able to multi-task with priority.\nExcellent problem solving, analytical, verbal, and written communication skills in the everyday environment.\nWindows 11 and MacOS basic knowledge. Linux knowledge/experience is advantageous.\nMicrosoft Office 365 basic knowledge.\nBasic network knowledge\nWhat We Offer\nAt GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:\nComprehensive health benefits\nGenerous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days \nTuition reimbursement and access to instructor-led and on-demand learning and development programs\nThe Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching \nEmployee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching\nWe work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.\nSpecific benefits and offerings may vary by country in line with local regulations and market practices.\nAt GoTo, you’ll find the flexibility, resources, and support you need to thrive-at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. 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Docs: https://alion.io/developers"}}