{"id":3314102,"url":"https://alion.io/job/goto-technical-account-manager","title":"Technical Account Manager","company":{"id":176047,"name":"GoTo","domain":"goto.com","url":"https://alion.io/company/goto-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":["GT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":229000,"period":"year","method":null,"sample_n":6503},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T07:59:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Where you’ll work:\nRemote (Guatemala)Customer Care & Success at GoTo\nAt GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.\nYour Day to Day: \nAs a Technical Support Manager your responsibilities will:\nProvide advanced support for VIP customers and escalations\nTroubleshoot VoIP, SIP, networking, and UCC/ITSG product issues\nParticipate in a 24/7 on-call rotation to support critical customer needs\nPartner with Engineering and Development teams to resolve complex technical issues\nIdentify trends, manage escalations, and ensure strong customer satisfaction\nDocument support cases and maintain SLA commitments\nWhat We’re Looking For\nAs a Technical Support Manager your background will look like:\nExperience in IT Networking or Technical Support\nStrong troubleshooting experience with production networks\nKnowledge of VoIP and SIP call flows\nExcellent English communication skills\nAbility to multitask and work in a fast-paced environment\nStrong problem-solving mindset and willingness to learn new technologies\nAvailability to participate in a rotating on-call schedule including nights and weekends\nWhat We Offer\nAt GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:\nComprehensive health benefits\nGenerous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days \nTuition reimbursement and access to instructor-led and on-demand learning and development programs\nThe Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching \nEmployee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching\nWe work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.\nSpecific benefits and offerings may vary by country in line with local regulations and market practices.\nAt GoTo, you’ll find the flexibility, resources, and support you need to thrive-at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.","description_format":"text","description_chars":3069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Guatemala","iso":"GT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & Webinars","Unified Communications","RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-10-27T04:25:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:20","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/goto-technical-account-manager","json_url":"https://alion.io/job/goto-technical-account-manager.json","meta":{"generated_at":"2026-10-28T12:54:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176047},"rest":"https://alion.io/mcp/rest/get_company?id=176047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoto-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoto-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoto-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goto-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoto-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3314102}},{"tool":"search_jobs","arguments":{"company":"goto.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3314102},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}