{"id":422094,"url":"https://alion.io/job/gotyme-fraud-associate","title":"Fraud Associate","company":{"id":50047,"name":"GoTyme Bank","domain":"gotyme.com.ph","url":"https://alion.io/company/gotyme-bank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":20,"ghost_share":0,"stale_share":0.45,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-08T23:23:40Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":109},"description":"About GoTyme\nGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.\nAt GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.\nAbout the role\nThe Fraud Associate executes core fraud case management, customer service, and compliance activities. This role supports the Fraud Operations functions while maintaining operational efficiency, risk mitigation, and internal control compliance.\nCustomer Focus & Service Delivery\nHandle assigned fraud cases and complaints within agreed SLA (95% compliance target)\nResolve routine fraud complaints\nEnsure compliance with AFASA requirements\nEscalate critical or complex cases to Sr. Specialist or Lead appropriately\nMaintain professional communication with customers and internal stakeholders\nOperational Execution\nProcess daily queue volume to meet assigned productivity targets\nExecute account blocking, holds, and lifting actions following established procedures\nComplete STR/BSP regulatory submissions within deadline requirements\nMaintain accurate case documentation with audit trail completeness\nIdentify and report recurring rework issues or process gaps\nQuality & Compliance\nMaintain case quality standards \nFollow all account control procedures with 100% approval compliance\nEnsure zero critical errors in sensitive account actions\nComply with fraud investigation protocols and regulatory requirements\nMaintain confidentiality and information security standards\nRequirements\nA Bachelor's Degree in any related field. A graduate of a non-technical course is acceptable, with strong technical aptitude.\nMinimum 3-5 years experience in fraud management within a banking or financial services environment\nEnd-to-end fraud cases handling (payments/transactions/channel fraud) and using case management and monitoring tools \nExpertise on the use of MS Office Tools\nUnderstanding of fraud modus/typologies (ATO, payment fraud, ML, KYC/AML).\nBSP compliance and regulatory requirements\nFamiliar with MORB Guidelines and AFASA\nGood to have: SQL and/or a programming language for data checks, basic analysis, and investigation support","description_format":"text","description_chars":2756,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-06T04:13:07Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.46,"p_room":0.28,"age_days":109,"expected_fill_days":51,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/gotyme-fraud-associate","json_url":"https://alion.io/job/gotyme-fraud-associate.json","meta":{"generated_at":"2026-11-09T00:01:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":62,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50047},"rest":"https://alion.io/mcp/rest/get_company?id=50047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgotyme-fraud-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgotyme-fraud-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgotyme-fraud-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gotyme-fraud-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgotyme-fraud-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":422094}},{"tool":"search_jobs","arguments":{"company":"gotyme.com.ph","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":422094},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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