{"id":3927880,"url":"https://alion.io/job/govcio-remote-journeyman-application-developer","title":"[Remote] Journeyman Application Developer","company":{"id":58595,"name":"GovCIO","domain":"govcio.com","url":"https://alion.io/company/govcio","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-07T19:55:37Z","employer_posted_date":null,"last_verified_at":"2026-11-07T19:55:37Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Note: The job is a remote job and is open to candidates in USA. GovCIO is hiring a Journeyman Application Developer to support the U.S. Coast Guard’s ServiceNow enterprise environment. The role provides Tier 1 and Tier 2 application support, develops and enhances ServiceNow applications, troubleshoots platform issues, and contributes to Agile delivery and testing.\n\nResponsibilities\nProvide Tier 1 and Tier 2 application support, investigating, troubleshooting, diagnosing, and resolving application incidents and service requests within the ServiceNow environment\nPerform advanced troubleshooting of complex application issues, including configuration, workflow, integration, access, data, and platform-related problems\nConduct root cause analysis, identify recurring issues and software defects, and implement corrective actions to prevent future occurrences\nDevelop, modify, test, and maintain ServiceNow application configurations, business rules, client scripts, UI policies, workflows, and other platform components\nPerform application enhancements and minor-to-moderate development activities based on approved requirements, technical specifications, and user stories\nTroubleshoot and resolve defects through configuration updates, scripting modifications, workflow adjustments, and other appropriate development solutions\nSupport application integrations, data exchanges, and troubleshooting of issues involving interfaces between ServiceNow and external enterprise systems\nManage incidents, problems, service requests, and enhancement records within ServiceNow, ensuring accurate documentation, timely updates, and adherence to established service level agreements (SLAs)\nServe as a technical escalation resource for complex application support issues, coordinating with Tier 3 development, engineering, and platform administration teams when additional expertise is required\nFulfill user requests, including access provisioning, permission changes, application configuration, and technical guidance\nCommunicate technical findings, resolutions, and workarounds to users and stakeholders, providing follow-up support to ensure complete issue resolution and customer satisfaction\nAnalyze customer needs and translate business requirements into technical solutions, enhancement requests, and development specifications\nParticipate in Agile ceremonies, including sprint planning, backlog refinement, user story grooming, and development reviews\nCollaborate with product owners, business analysts, developers, and technical leads to estimate development effort, identify technical dependencies, and support implementation of application enhancements\nDevelop and execute unit, functional, and regression testing to validate application changes and ensure solutions meet functional and technical requirements\nSupport deployment activities, release documentation, configuration management, and post-implementation validation\nMaintain technical documentation, troubleshooting procedures, configuration details, and knowledge articles to support ongoing application operations and knowledge transfer\n\nSkills\nHigh School with 6-9 years (or commensurate experience)\nHands-on experience providing Tier 1 and Tier 2 application support, including incident management, advanced troubleshooting, problem resolution, and service request fulfillment\nDemonstrated experience supporting, configuring, and enhancing applications within the ServiceNow platform\nExperience developing or modifying ServiceNow platform components, including business rules, client scripts, UI policies, workflows, forms, and service catalog items\nAbility to investigate complex technical issues, perform root cause analysis, identify application defects, and implement corrective actions\nExperience translating business and functional requirements into technical solutions and application enhancements\nFamiliarity with software development lifecycle (SDLC) processes, Agile methodologies, and application testing practices\nAbility to collaborate effectively with stakeholders, business analysts, developers, engineers, and cross-functional technical teams\nExcellent verbal and written communication skills, including technical documentation and customer support\nActive Secret clearance\nExperience supporting the U.S. Coast Guard or similar federal agency enterprise environments\nServiceNow development experience involving JavaScript, Glide scripting, business rules, client scripts, Script Includes, and Flow Designer\nExperience troubleshooting ServiceNow integrations, APIs, web services, and data exchange processes\nFamiliarity with ITIL-aligned best practices, including Incident, Problem, Change, Asset, and Service Level Management\nExperience with ServiceNow administration, application development, workflows, service catalog, CMDB, and platform configuration\nExperience with Agile development environments, sprint execution, backlog management, and release management\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Application Developer (CAD) or other ServiceNow Developer certifications\nITIL Foundation Certification\n\nBenefits\nFully remote position\n\nCompany Overview\nGovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services. It was founded in 2010, and is headquartered in Fairfax, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://govcio.com.","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-07T21:21:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["seen:0","win:early"],"computed_at":"2026-11-08T01:34:16Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/govcio-remote-journeyman-application-developer","json_url":"https://alion.io/job/govcio-remote-journeyman-application-developer.json","meta":{"generated_at":"2026-11-08T01:34:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58595},"rest":"https://alion.io/mcp/rest/get_company?id=58595"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgovcio-remote-journeyman-application-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgovcio-remote-journeyman-application-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgovcio-remote-journeyman-application-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/govcio-remote-journeyman-application-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgovcio-remote-journeyman-application-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3927880}},{"tool":"search_jobs","arguments":{"company":"govcio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3927880},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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