{"id":1496173,"url":"https://alion.io/job/govpilot-implementation-consultant","title":"Implementation Consultant","company":{"id":688337,"name":"GOVPILOT","domain":"govpilot.com","url":"https://alion.io/company/govpilot","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":383},"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Jira","optional":true},{"name":"Salesforce","optional":true},{"name":"Wrike","optional":true}],"status":"live","first_seen_at":"2026-09-29T15:58:16Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-22T20:48:19Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About GovPilot:\nGovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good.\nWe are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you-and the type of work environment where you’d thrive-we hope you’ll join us!\nWhat We Offer:\nCompetitive salary.\nUnlimited PTO.\nFlexible working hours and remote work options.\nComprehensive health, dental, and vision insurance.\nProfessional development opportunities and learning budget.\nHome office and IT budget.\nSupportive team environment.\nThe chance to work on innovative projects with cutting-edge technologies.\n The Position:\nThe Implementation Consultant, part of the GovPilot Professional Services team, is responsible for leading end-to-end deployments of our SaaS applications across all areas of municipal government. Guiding customers through configuration, setup, data migration, and training to ensure successful adoption. Acting as both a project lead and product expert, you’ll collaborate closely with clients to understand their business requirements and translate them into effective, scalable system solutions.\nYou will play a key role in ensuring each customer realizes measurable value from our platform while providing a seamless, high-quality onboarding experience. The Implementation Consultant acts as a strategic advisor, helping clients re-engineer their business processes to maximize the value of the GovPilot platform. You will tackle our most technically challenging or politically sensitive implementations\nKey Responsibilities:\nLead technically complex or sensitive implementations, often spanning multiple departments within a single municipality\nAct as a strategic advisor, helping clients re-engineer business processes to maximize the value of the platform\nArchitect custom system solutions for unique client requirements that go beyond standard platform configurations\nConsult with clients on data strategy, advising on data cleansing and restructuring to ensure long-term platform health\nOversee QA standards for data imports and system integrations on assigned implementations, delegating execution to L2/L2.5 Analysts while maintaining accountability for data integrity prior to go-live\nDesign and lead executive and department-head-level training sessions focused on change management and platform adoption strategy\nMonitor project health across a portfolio of complex implementations, proactively managing scope, risks, and dependencies with minimal oversight\nOwn the post-launch transition process in partnership with Customer Success, ensuring clients are positioned for long-term platform health and high adoption before handoff\nPartner with Sales during the pre-sales process to assess implementation feasibility, contribute to scoping conversations, and support RFP responses for prospective clients\nPartner with Product and Engineering to provide formal feedback on feature gaps discovered during complex deployments\nDrive the creation of industry-specific best practice playbooks for the Professional Services department\nProactively identify and lead process improvement initiatives that elevate delivery standards and scalability across the Professional Services department\nRequired & Preferred Qualifications:\n6+ years of SaaS Implementation or Professional Services experience required\nBachelor's degree or equivalent experience preferred\nStrong understanding of SaaS platforms, cloud environments, and data management principles required\nExperience analyzing complex data structures and translating client data logic into clear requirements for technical team members required\nProficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required\nProven ability to manage complex, multi-stakeholder client relationships with professionalism, navigating competing priorities and organizational politics effectively required\nProven ability to re-engineer client business processes and architect system solutions that go beyond standard platform configurations required\nDemonstrated experience leading organizational change management initiatives within client engagements, driving adoption across multi-stakeholder environments required\nAbility to independently navigate technically complex or politically sensitive client situations, escalating to senior leadership only when necessary required\nExperience partnering with Product or Engineering teams to communicate client-side feature gaps and influence roadmap decisions required\nAbility to translate technical concepts into clear business explanations required\nExcellent problem-solving, analytical, and communication skills required\nExcellent organizational, time-management, and prioritization skills required\nAbility to learn new technologies and concepts quickly required\nDemonstrated track record of delivering implementations on time with strong Post Deployment Survey scores and measurable user adoption outcomes required\nPMP or CSM certification preferred\nWhy Join Us:\nGovPilot's Professional Services team is where strategy meets execution. You'll lead implementations that directly transform how local governments serve their communities, working with real clients, on real projects, with visible and measurable outcomes. This is a team that's investing in the methodology, tooling, and talent to scale, meaning there's a real opportunity to shape how we work, not just execute within a system someone else built. If you're someone who takes pride in delivering complex projects well and wants to grow within a mission-driven company, you'll find your place here.\nPracticals:\nTeam: Professional Services \nLocation: Anywhere in the USA\nStart date: Immediate\nStatus: Full Time/Exempt\nPlease note: GovPilot is unable to sponsor or take over sponsorship of an employment visa at this time. \nHow to Apply:\nIf you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today!\nApplication Process:\nScreening call with a recruiter\nHiring Manager Interview\nTechnical/Team Interview\nVP of CX Interview\nFinal Interview with GovPilot CEO\nReference Checks\nEqual Opportunity Employer:\nGovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.\nJoin us in creating amazing technology solutions that make a difference. Apply today!","description_format":"text","description_chars":6952,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Professional development","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Digital Government","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-30T02:15:54Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.363,"p_room":0.35,"age_days":22,"expected_fill_days":7,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/govpilot-implementation-consultant","json_url":"https://alion.io/job/govpilot-implementation-consultant.json","meta":{"generated_at":"2026-10-22T23:34:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688337},"rest":"https://alion.io/mcp/rest/get_company?id=688337"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgovpilot-implementation-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgovpilot-implementation-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgovpilot-implementation-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/govpilot-implementation-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgovpilot-implementation-consultant"}]}