{"id":3018516,"url":"https://alion.io/job/govx-helpdesk-desktop-support-specialist","title":"Helpdesk/ Desktop Support Specialist","company":{"id":674219,"name":"GOVX","domain":"govx.com","url":"https://alion.io/company/govx","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Vergne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58240,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T17:12:28Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T17:29:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Helpdesk / Desktop Support Specialist supports day-to-day technology operations for the GOVX Fulfillment Center (GXFC) warehouse. This role provides responsive, hands-on technical support for warehouse associates, fulfillment operations, and office users, with a focus on keeping workstations, scanners, printers, peripherals, accounts, and endpoint tools reliable and secure.\nThe ideal candidate has practical experience supporting Windows endpoints, Microsoft 365 applications, printers, barcode scanners, handheld devices, and common business systems. This position requires disciplined troubleshooting, clear communication, strong customer service, and sound judgment when prioritizing and escalating issues in a fast-moving warehouse environment.\nThis is an on-site role that is visible on the warehouse floor and works closely with warehouse users, supervisors, Human Resources, and IT teammates. The position supports GXFC and San Diego headquarters activities, participates in technology projects and hardware refreshes, and helps prepare the operation for weekends, peak periods, and urgent support needs.\nRESPONSIBILITIES\nProvide on-site and remote support for Windows workstations, laptops, monitors, docking stations, printers, label printers, barcode scanners, handheld devices, and other warehouse technology. \nTriage, document, and resolve helpdesk tickets, walk-up requests, and urgent warehouse-floor issues while keeping users informed of status and next steps. \nConfigure, deploy, replace, recover, and securely handle endpoints and peripherals using approved IT standards and asset-management procedures. \nTroubleshoot desktop software, Microsoft 365 applications, account access, network connectivity, printing, scanning, shipping-station equipment, and common warehouse workflow interruptions. \nSupport employee onboarding, role changes, and offboarding by preparing equipment, validating access, and coordinating with Human Resources, managers, and IT teammates for GXFC and San Diego headquarters. \nMaintain accurate records for tickets, endpoint inventory, assigned assets, loaner equipment, spare devices, and recurring support issues. \nEscalate system, network, security, and application issues with clear notes, troubleshooting history, user impact, and business urgency. \nFollow security, access-control, data-handling, and change-management practices when supporting users and equipment. \nParticipate in warehouse technology projects, hardware refreshes, workstation moves, process improvements, and support readiness for peak operational periods. \nProactively identify recurring issues, training gaps, hardware problems, and workflow risks before they disrupt operations. \nRequirements\nPractical experience in helpdesk, desktop support, field support, warehouse IT support, or a closely related technical support role. \nWorking knowledge Windows OS, Microsoft 365 applications, user accounts, endpoint setup, printers, scanners, and common business applications. \nAbility to troubleshoot hardware, software, peripherals, and connectivity issues using a disciplined, step-by-step approach. \nStrong customer-service mindset and the ability to support users with different levels of technical experience. \nClear written and verbal communication, including concise ticket notes, escalation summaries, and status updates. \nAbility to prioritize competing requests, remain organized in a fast-moving warehouse environment, and follow documented procedures. \nWorking knowledge of barcode scanners, label printers, shipping-station peripherals, inventory systems, ticketing tools, endpoint-management tools, or asset-management practices. \nUnderstanding of wired and wireless networking, DHCP, DNS, and VLAN concepts and common connectivity troubleshooting. \nAbility and willingness to work weekends, evenings, and other non-standard hours as required to support warehouse operations, planned maintenance activities, peak business periods, technology deployments, and urgent operational issues. \nPREFERRED EDUCATION AND EXPERIENCE\nExperience supporting fulfillment, distribution, warehouse, retail, shipping, receiving, or production-floor technology. \nRelevant training or certification such as CompTIA A+, CompTIA Network+, Microsoft fundamentals, ITIL Foundation, or equivalent practical experience. \nExperience with ticketing systems, endpoint-management tools, inventory systems, and asset-management practices. \nExperience supporting barcode scanners, label printers, shipping-station equipment, and warehouse peripherals. \nSUPERVISORY RESPONSIBILITY\nThis position has no supervisory responsibilities.\nWORK ENVIRONMENT\nThis is an on-site support role based in the GXFC warehouse. Work may take place at desks, packing stations, shipping areas, receiving areas, conference rooms, and shared support spaces. The role routinely uses computers, phones, printers, scanners, handheld devices, and other office and warehouse technology. Evening, night, and weekend work may be required based on operational needs.\nWORK LOCATION\n100% In-Office position at the GXFC Warehouse in La Vergne, TN. This position provides on-site warehouse and office support.\nPHYSICAL/MENTAL DEMANDS\nPhysical - The role requires the ability to stand and walk throughout the warehouse floor, bend or reach around workstations, and safely lift or move typical desktop equipment.\nMental - Troubleshooting, problem solving, prioritization, decision-making, organization, customer service, reading, and writing.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nTRAVEL\nOccasional travel to the San Diego headquarters or other company locations may be required.\nOTHER DUTIES\nPlease note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nBenefits\nCompetitive pay.\nPaid Time Off, Paid Sick Leave, and Paid Holidays.\nCompetitive insurance benefits including Medical, Dental, Vision, and Life Insurance.\nFlexible Spending Account (FSA), Health Savings Account (HSA) available.\nVoluntary benefits including Critical Illness, Group Accident, and Voluntary Life.\n401(k) retirement plan with discretionary company match.\nEmployee discounts on the GOVX website.\nOpportunities for career advancement and training.\nPay Range\n $58,240 - $65,000, with benefits listed above.\nAAP/EEO Statement\nEOE/Veterans/Disabled\nThe position will require the successful completion of a background check and drug testing before starting employment.\n\nAbout GOVX, Inc.\nSavings for Those Who Serve\nGOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.","description_format":"text","description_chars":7379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms"],"lifecycle":[{"event":"open","at":"2026-10-21T17:12:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/govx-helpdesk-desktop-support-specialist","json_url":"https://alion.io/job/govx-helpdesk-desktop-support-specialist.json","meta":{"generated_at":"2026-10-22T18:57:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674219},"rest":"https://alion.io/mcp/rest/get_company?id=674219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgovx-helpdesk-desktop-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgovx-helpdesk-desktop-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgovx-helpdesk-desktop-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/govx-helpdesk-desktop-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgovx-helpdesk-desktop-support-specialist"}]}