{"id":3880367,"url":"https://alion.io/job/govx-returns-specialist","title":"Returns Specialist","company":{"id":674219,"name":"GOVX","domain":"govx.com","url":"https://alion.io/company/govx","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Vergne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:51:56Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T23:26:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Returns Specialist is primarily responsible for the Open Box project and the Bulk Return program. This role requires a high level of attention to detail when inspecting returned items, preparing documentation, and converting returns into Open Box inventory. The Returns Specialist also ensures that all items in the Bulk Return program are processed accurately and sent back to vendors on schedule.\nResponsibilities\nInspect, rebox, and relabel returned items and add them to inventory as Open Box items.\nProcess all items in the Bulk Return program, preparing complete and accurate documentation for each vendor, boxing the items, and shipping them back to vendors.\nGenerate new UPCs through GS1, submit NOP setup requests to Digital Merch, and add the items to NetSuite.\nSort and organize returned items by category, condition, and storage location within the warehouse.\nMaintain a clean and organized workspace by following warehouse safety protocols.\nIdentify returned items that can be resold through special projects rather than donated.\nOversee the disposition of donations to local and national charities.\nPerform additional duties as requested to support the warehouse and inventory team operations.\nRequirements\nNetSuite experience.\nAdvanced proficiency in Microsoft Excel, including pivot tables, charts, and applying formulas to add operational value to data sets.\nClear and effective written and verbal communication skills.\nAttention to detail is needed to ensure accuracy in data analysis, processing, and reporting of reverse logistics functions.\nExcellent time management skills to prioritize tasks, meet deadlines and manage multiple projects simultaneously in a fast-paced environment.\nProactive in identifying opportunities for process improvement, risk mitigation, and optimization of reverse logistics management practices.\nAbility to work autonomously, exercising independent judgment and decision-making on complex issues, and under management supervision.\nOperates with a sense of ownership and urgency.\nPreferred Education and Experience\nBachelor’s Degree\n3+ years of experience in project-based work.\nSupervisory Responsibilities\nThis position has no supervisory responsibilities.\nWork Environment\nThis job operates in a professional office environment and adjacent warehouse facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and packing equipment. This is an office work position at the GOVX Fulfillment Center in LaVergne, TN.\nPhysical/Mental Demands\nPhysical - This role will require some lifting to 40 lbs.\nMental - Problem-solving, making decisions, interpreting data, organizing, reading/writing.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nTravel\nNo travel is expected for this position.\nOther Duties\nPlease note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.\nBenefits\nCompetitive pay.\nPaid Time Off, Paid Sick Leave, and Paid Holidays.\nCompetitive insurance benefits including Medical, Dental, Vision, and Life Insurance.\nFlexible Spending Account (FSA), Health Savings Account (HSA) available.\nVoluntary benefits including Critical Illness, Group Accident, and Voluntary Life.\n401(k) retirement plan with discretionary company match.\nEmployee discounts on the GOVX website.\nOpportunities for career advancement and training.\nPay Range\n $21.00 - $23.00/ hour\nAAP/EEO Statement\nEOE/Veterans/Disabled\nThe position will require the successful completion of a background check and drug testing before starting employment.\n\nAbout GOVX, Inc.\nSavings for Those Who Serve\nGOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.","description_format":"text","description_chars":4501,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms"],"lifecycle":[{"event":"open","at":"2026-11-06T17:51:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:2","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/govx-returns-specialist","json_url":"https://alion.io/job/govx-returns-specialist.json","meta":{"generated_at":"2026-11-08T02:50:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6088,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674219},"rest":"https://alion.io/mcp/rest/get_company?id=674219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgovx-returns-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgovx-returns-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgovx-returns-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/govx-returns-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgovx-returns-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3880367}},{"tool":"search_jobs","arguments":{"company":"govx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3880367},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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