{"id":1573755,"url":"https://alion.io/job/gph-internship-admin-customer-service","title":"Internship – Admin / Customer Service","company":{"id":3507137,"name":"gph","domain":"gph.com.my","url":"https://alion.io/company/gph-com-my","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangi, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T07:04:43Z","employer_posted_date":null,"last_verified_at":"2026-10-01T07:04:43Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Internship – Admin / Customer Service\n\nDepartment: Administration / Guest Services\n Position: Admin / Customer Service Intern\n Employment Type: Internship\n Industry: Hospitality / Hotel\n\nAbout the Role\nWe are looking for a motivated and friendly Admin / Customer Service Intern to join our hotel team. This internship provides hands-on exposure to hotel operations, administrative work, guest services, and day-to-day customer interactions.\n\nThe ideal candidate is someone who enjoys working with people, is organized, responsible, and willing to learn in a fast-paced hospitality environment.\n\nKey Responsibilities\nAdministrative Support\n\nAssist with daily administrative and clerical tasks.\n\nPrepare, organize, and maintain documents, records, and reports.\n\nAssist with data entry, filing, and updating administrative records.\n\nSupport the team with basic office coordination and other administrative duties.\n\nAssist in preparing internal documents, schedules, and correspondence.\n\nCustomer Service / Guest Support\n\nWelcome and assist hotel guests in a friendly and professional manner.\n\nRespond to guest enquiries through walk-in, phone, messaging platforms, or other communication channels.\n\nAssist with check-in and check-out procedures when required.\n\nHandle basic guest requests and coordinate with relevant hotel departments.\n\nReceive and record guest feedback, enquiries, and complaints, and escalate issues when necessary.\n\nProvide guests with information about hotel facilities, services, and nearby attractions.\n\nGeneral Hotel Operations\n\nSupport the front office and other departments when required.\n\nAssist in maintaining a clean, organized, and professional customer-facing environment.\n\nParticipate in hotel activities, promotions, or events when required.\n\nPerform other reasonable duties assigned by the supervisor or management.\n\nRequirements\n\nCurrently pursuing a Diploma/Degree in Hospitality, Business Administration, Tourism, Customer Service, or a related field.\n\nGood communication and interpersonal skills.\n\nFriendly, polite, and customer-oriented personality.\n\nBasic computer skills, including Microsoft Word and Excel.\n\nGood organizational skills and attention to detail.\n\nAble to work independently as well as within a team.\n\nWilling to learn and adapt to the hotel environment.\n\nAble to communicate in English and Bahasa Malaysia. Additional languages are an advantage.\n\nPrevious customer service or hospitality experience is an added advantage but not required.\n\nWhat You Will Learn\n\nPractical experience in hotel administration and guest services.\n\nCustomer service and communication skills.\n\nExposure to front office and hotel operations.\n\nAdministrative and documentation processes.\n\nProfessional workplace communication and teamwork.\n\nReal-world experience in the hospitality industry.\n\nInternship Benefits\n\nHands-on experience in a hotel environment.\n\nGuidance and supervision from experienced team members.\n\nOpportunity to develop professional and customer service skills.\n\nInternship allowance provided according to company policy.\n\nInternship completion letter/certificate, subject to company policy.\n\nPotential opportunity for future employment based on performance and available vacancies.\n\nWorking Environment\nThis role involves interacting with hotel guests and supporting different departments. Interns should be prepared to work according to the hotel's operational schedule, including weekends and public holidays when required.\n\nLocation: Bangi\n Internship Duration: [e.g. 6 months]\n\n Internship Allowance: \"To be discussed\"\n\nHow to Apply:\n Interested candidates may submit their CV/resume to [email : ].\nRequirements\n\nSkills\nCustomer Service, Greeting Customers, Administrative Support","description_format":"text","description_chars":3746,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T09:00:48Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.784,"p_room":0.9,"age_days":13,"expected_fill_days":23,"reasons":["seen:13","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/gph-internship-admin-customer-service","json_url":"https://alion.io/job/gph-internship-admin-customer-service.json","meta":{"generated_at":"2026-10-15T08:00:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3507137},"rest":"https://alion.io/mcp/rest/get_company?id=3507137"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgph-internship-admin-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgph-internship-admin-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgph-internship-admin-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gph-internship-admin-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgph-internship-admin-customer-service"}]}