{"id":2871975,"url":"https://alion.io/job/gpltech-systems-support-engineer-gpl-technologies","title":"Systems Support Engineer - GPL Technologies","company":{"id":4418624,"name":"Gpltech","domain":"gpltech.com","url":"https://alion.io/company/gpltech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-19T20:02:18Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T05:24:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Systems Support Engineer\nWho We Are\nAt GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm serving Hollywood movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite team of technology specialists focused on empowering creatives to achieve new heights.\nThe Role\nAs a Systems Support Engineer, you will be the first point of contact for clients experiencing IT issues. You will troubleshoot and resolve technical problems, escalate complex issues, and provide excellent customer service. This role suits someone passionate about technology, with strong problem-solving skills and a desire to grow in IT.\nYou will provide support by phone, email, and ticketing system, and collaborate with other engineers to resolve issues promptly and maintain high client satisfaction. We prefer candidates based in the Los Angeles area but are open to out-of-state candidates for the right fit.\nResponsibilities\nFirst-Line Technical Support\nProvide first-level IT support for desktop, software, hardware, and network issues\nRespond to tickets promptly by phone, email, and ticketing system\nResolve common issues such as password resets, connectivity problems, and application support\nAdminister and support macOS and Windows endpoints\nPerform basic administration in Google Workspace and Microsoft 365 environments\nTicket Management\nDocument, categorize, and prioritize incoming issues in the ticketing system\nEscalate unresolved or complex issues to Tier 2 or Tier 3 engineers when needed\nFollow up with clients to ensure issues are resolved satisfactorily\nCustomer Service\nMaintain a professional, patient, and positive approach with clients\nExplain issues and solutions in clear, non-technical language\nSystem Monitoring & Maintenance\nMonitor system alerts and notifications, and escalate identified issues to the appropriate teams\nPerform basic remote system maintenance and updates as needed\nKnowledge Base & Development\nCreate, update, and maintain documentation for common issues and solutions\nStay current with relevant technologies, tools, and best practices, and participate in training\nSkills & Qualifications\nTechnical Expertise\nmacOS and Windows administration skills\nBasic experience administering Google Workspace and/or Microsoft 365 environments\nSolid knowledge of IT concepts, troubleshooting methods, remote desktop tools, and basic networking\nCommunication & Experience\nStrong communication, interpersonal, and problem-solving skills, with attention to detail\nAbility to explain technical issues to non-technical users\nAt least 2 years of relevant IT support experience\nExperience with Zendesk, ServiceNow, ConnectWise, or another ticketing system is a plus\nCertifications\nCompTIA A+, ITIL Foundation, or other relevant certifications are preferred but not required\nCompensation & Benefits\nThe salary range is $60,000 - $80,000 annually, based on skill and experience. Benefits include a 401(k) employer match of up to 4% of annual base salary; comprehensive medical, dental, vision, life, and accident insurance; and paid time off. You’ll also have opportunities for professional growth, with access to training programs and certifications to advance your IT career.\nEqual Opportunity\nGPL Technologies is an equal opportunity employer. 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