{"id":3979228,"url":"https://alion.io/job/gpt-group-operations-manager","title":"Operations Manager","company":{"id":2293375,"name":"GPT Group","domain":"gpt.com.au","url":"https://alion.io/company/gpt-com-au","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T19:12:30Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:12:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Together, we can do great things\nWe shape leading experiences across office, retail, logistics and student accommodation.\nWe’re one of Australia’s largest property groups, managing $40 billion worth of assets across the country.\nOur sustainable returns from investments come from focusing on what matters most to customers - a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.\nThis passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.\nCome join us.\nThe role\nWe are currently seeking the services of an Operations Manager to be accountable for the the soft services for the asset ensuring that the Centre is safe, secure and meets presentation standards to achieve desired customer and tenant satisfaction levels for the iconic Melbourne Central.\nMelbourne Central isn’t just a shopping centre-it’s a retail, dining and entertainment destination in the heart of the CBD. Home to over 300 retailers, a bustling food precinct and unique cultural experiences, MC is where the city comes to shop, eat and connect. And it’s expanding!\nA strong people leader, you will provide leadership to the Integrated Services Team and broader Centre Management Team, by assisting the Senior Operations Manager in setting the vision and strategies for the team to deliver upon, whilst driving a culture of high performance and constant improvement.\nIt is essential that the Operations Manager be connected to the broader business of other GPT departments, Metro train station and retailers within the asset to provide assistance as required.\nWhat you will be doing\nManaging the Integrated service team and contract, providing leadership and guidance to ensure that activities are prioritised and efficiently completed, with a strong focus on customer service and high standards.\nDriving the safety culture across the asset, ensuring compliance with health and safety procedures and that safety incident reporting is completed, actioned and closed out.\nEnsuring compliance with Environmental and OH&S requirements including contractor induction, the preparation of site specific risk management plans and review of contractor supplied Safe Work Method Statements.\nAssisting with managing the operational and non-recoverable expenditure budget and short/long term capital forecasting, incl. setting annual budgets, reforecasting as required and presenting asset plan updates.\nProviding guidance to the Capital Works and the Operations team in the compilation and delivery of the centre’s expense budgets in line with targets set.\nParticipating in sustainability forums and tenant engagement strategies as well as establish relationships with key stakeholders to drive social sustainability including Melbourne City Council networks, Metro Trains and Vic Police.\nNominating for approval and implementing projects and programs to improve the property’s performance and assuming accountability for delegated projects, ensuring they are integrated and completed with minimum interruption to the building.\nMaintaining compliance with all relevant statutory authorities and enact sound engineering practices in relation to maintenance of the asset.\nTaking accountability for all emergency, crisis and risk management training programs including emergency evacuation procedures and other crisis management situations.\nDriving overall property presentation standards including cleaning, security, customer service and maintenance.\nParticipating in the late night/weekend shift roster\nWhat makes you stand out\nYou will have had significant experience in a similar role within a large, retail focused asset, managing multi-project programs of work of varying levels of complexity and be comfortable providing guidance to diverse teams.\nYou will have vast experience in contract management and administration and be able to form effective working relationships across varied stakeholder groups.\nWith experience in the critical analysis of building performance, you will be able to manage OPEX budgets and general P&L and have familiarity with NABERS, NGER’s and other related sustainability related measurement and reporting obligations.\nThis is a multifaceted role, in one of Australia's busiest centres and would suit a passionate operations manager, who is able to draw upon various sources of data to identify, communicate and correct trends in operational performance.\nWhat makes us stand out\nWe value our people\nEnjoy flexible working arrangements and generous leave options.\nExperience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.\nEmbrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.\nEngage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.\nBe recognised by peers through nomination awards and take part in our generous Employee Referral Program.\nWe know the power of a great experience\nRanked 5th in the 2025 Gender Equality Global Report released by Equileap.\nPlaced 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.\nEarned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.\nAwarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.\nAccredited Family Inclusive Workplace™.\nCommitted to our second Stretch Reconciliation Action Plan (RAP).\nEveryone counts\nGPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.\nLet's get started\nIf this role sounds like you, we want to hear from you. Go for it!\nClick on “Apply” to submit your application and Mandy from the Talent Acquisition Team will be in touch.","description_format":"text","description_chars":6243,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Commercial Real Estate","Shopping Malls & Centers","Industrial Real Estate"],"lifecycle":[{"event":"open","at":"2026-11-09T19:12:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T21:15:47Z"},"pay":null,"html_url":"https://alion.io/job/gpt-group-operations-manager","json_url":"https://alion.io/job/gpt-group-operations-manager.json","meta":{"generated_at":"2026-11-09T21:15:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2293375},"rest":"https://alion.io/mcp/rest/get_company?id=2293375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgpt-group-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgpt-group-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgpt-group-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gpt-group-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgpt-group-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3979228}},{"tool":"search_jobs","arguments":{"company":"gpt.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3979228},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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