{"id":1722094,"url":"https://alion.io/job/gptech-technical-service-manager","title":"Technical Service Manager","company":{"id":3854025,"name":"gptech","domain":"gptech.ai","url":"https://alion.io/company/gptech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-04T04:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T00:58:26Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":126},"description":"Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.\n The Company goes to market with its strong portfolio of industry leading brands – GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of “Feeding the World Better”, Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.\n The North America team is seeking a Technical Service Manager for our Assumption, IL facility. The Manager of Technical Service leads the Technical Service team responsible for supporting the GPT dealer network in repairing, installing, maintaining, and operating Grain equipment. This leadership role ensures high-quality technical assistance through remote contact channels, structured training programs, strong cross-functional collaboration, and continuous improvement of service delivery. The Manager is accountable for building a highly skilled, customer-centric team that supports GPT’s mission of helping farmers and agribusiness managers become more productive and profitable.\n\nYour Impact\nTeam Leadership & Development\nLead, coach, and develop Technical Service Specialists responsible for remote and field support activities.\nEstablish performance expectations and KPIs centered on responsiveness, technical accuracy, case quality, and customer satisfaction.\nCreate and execute cross-training programs to broaden team competency across Grain equipment\nOversee the development of training materials, hands-on learning modules, and classroom instruction strategies.\nOperational Excellence\nManage day-to-day operations of the Technical Service contact center, ensuring proper utilization of Salesforce, Natterbox, and other support tools.\nEnsure consistent documentation, case accuracy, and knowledge sharing within Salesforce Case Management.\nMonitor service trends and escalate recurring product issues to Engineering, Manufacturing, Quality, and Warranty teams.\nStandardize troubleshooting practices across the service team\nDealer & Customer Support\nOversee the delivery of high-quality technical assistance via phone, email, mobile support tools, and on-site visits.\nBuild strong relationships with dealers to understand product challenges and improve service outcomes.\nEnsure the team supports dealers with accurate part identification, form/fit/function questions, system operations, and product recommendations.\nCross-Functional Collaboration\nAct as the primary liaison between Technical Service and key stakeholders—Engineering, Quality, Manufacturing, Warranty, and Product Management.\nParticipate in product development reviews to advocate for serviceability, reliability, and ease of maintenance.\nSupport the launch of new products by coordinating service readiness, documentation, and training programs.\nStrategic Leadership\nDrive initiatives that improve service efficiency, customer satisfaction, and product reliability.\nAnalyze service metrics, identify trends, and present improvements and recommendations to leadership.\nUphold and advance GPT’s culture, values, and mission of “Feeding the World Better.”\n\nYour Experience and Qualifications\n5+ years of experience in technical service, field service, or mechanical/electrical support roles, preferably in agricultural or industrial equipment.\nDemonstrated leadership experience managing technical teams.\nStrong communication, problem-solving, negotiation, and conflict resolution skills.\nExperience using CRM/case management tools—Salesforce preferred.\nBroad understanding of all GPT grain products a plus\n\nYour Compensation and Benefits\nExpected annual salary for this role will be $100,000 – $125,000 plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.\n\nBenefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.\n\nYour Workplace and Travel\nYou will be working a hybrid role with four days per week (Monday – Thursday) in office (Fridays are flexible for in office or remote) based in Assumption, IL.","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture"],"lifecycle":[{"event":"open","at":"2026-10-02T20:50:15Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.323,"p_room":0.28,"age_days":126,"expected_fill_days":30,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/gptech-technical-service-manager","json_url":"https://alion.io/job/gptech-technical-service-manager.json","meta":{"generated_at":"2026-10-09T03:32:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2345,"day_limit":5000,"remaining_today":2655,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854025},"rest":"https://alion.io/mcp/rest/get_company?id=3854025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgptech-technical-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgptech-technical-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgptech-technical-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gptech-technical-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgptech-technical-service-manager"}]}