# Middle L2 Technical Support Specialist

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale - from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology - we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action - join us. Why this role exists: This role exists to protect platform reliability and partner trust by rapidly diagnosing and resolving complex, non-standard B2B platform incidents. You’ll help us maintain low MTTR (Mean Time to Resolution) and keep engineering focused on strategic roadmap items by owning unscripted, multi-system investigations, uncovering root causes, and serving as a strict quality filter between partner support and L3 engineering. What you’ll drive: Incident Investigation & Root-Cause Analysis Own end-to-end investigation for non-routine B2B operational tic

- **Id**: 3873837
- **Url**: <https://alion.io/job/gr8-tech-middle-l2-technical-support-specialist-2>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_regions
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Hiring countries**: DE, FR, GB, AT, BE, BG, HR, CZ, DK, FI, HU, IE, IT, NL, NO, PL, RO, ES, SE, CH, EE, GR, IS, LV, LI, LT, LU, MT, PT, SK
- **Hiring countries total**: 31
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T13:28:54Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-09T15:31:49Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 5438
- **Description truncated**: no
- **Benefits**: Cafeteria, Home office
- **Relocation offered**: no
- **Industries**: Gaming, iGaming & Gambling

## Company

- **Id**: 1915619
- **Name**: GR8_TECH
- **Domain**: gr8.tech
- **Url**: <https://alion.io/company/gr8-tech>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Technologies

- **Grafana** — Optional: no
- **Jira** — Optional: no
- **Kibana** — Optional: no
- **MySQL** — Optional: no
- **OpenSearch** — Optional: no
- **PostgreSQL** — Optional: no
- **Postman** — Optional: no
- **SQL** — Optional: no
- **Apache Kafka** — Optional: yes
- **Python** — Optional: yes
- **RabbitMQ** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Ukrainian; Level: Advanced (C1); Optional: no
- Language: Russian; Level: Advanced (C1); Optional: no
- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Germany** — Iso: DE; Kind: region
- **France** — Iso: FR; Kind: region
- **United Kingdom** — Iso: GB; Kind: region
- **Austria** — Iso: AT; Kind: region
- **Belgium** — Iso: BE; Kind: region
- **Bulgaria** — Iso: BG; Kind: region
- **Croatia** — Iso: HR; Kind: region
- **Czech Republic** — Iso: CZ; Kind: region
- **Denmark** — Iso: DK; Kind: region
- **Finland** — Iso: FI; Kind: region
- **Hungary** — Iso: HU; Kind: region
- **Ireland** — Iso: IE; Kind: region
- **Italy** — Iso: IT; Kind: region
- **Netherlands** — Iso: NL; Kind: region
- **Norway** — Iso: NO; Kind: region
- **Poland** — Iso: PL; Kind: region
- **Romania** — Iso: RO; Kind: region
- **Spain** — Iso: ES; Kind: region
- **Sweden** — Iso: SE; Kind: region
- **Switzerland** — Iso: CH; Kind: region
- **Estonia** — Iso: EE; Kind: region
- **Greece** — Iso: GR; Kind: region
- **Iceland** — Iso: IS; Kind: region
- **Latvia** — Iso: LV; Kind: region
- **Liechtenstein** — Iso: LI; Kind: region
- **Lithuania** — Iso: LT; Kind: region
- **Luxembourg** — Iso: LU; Kind: region
- **Malta** — Iso: MT; Kind: region
- **Portugal** — Iso: PT; Kind: region
- **Slovakia** — Iso: SK; Kind: region
- **Slovenia** — Iso: SI; Kind: region

## Lifecycle

- Event: open; At: 2026-11-06T15:32:09Z

## Liveness

- **Score**: 99
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.993
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 28
- **Reasons**: conf:0, urgency, velocity, win:early
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.