{"id":1233198,"url":"https://alion.io/job/gr8-tech-senior-account-manager","title":"Senior Account Manager","company":{"id":1915619,"name":"GR8_TECH","domain":"gr8.tech","url":"https://alion.io/company/gr8-tech","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":169000,"period":"year","method":"global_role_seniority_cell","sample_n":3748},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Confluence","optional":false},{"name":"Miro","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-19T14:12:22Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-09T03:05:06Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"GR8_TECH builds B2B iGaming platforms for operators who play to lead.\nWe deliver full-cycle, high-impact tech designed to scale - from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.\nWith 1000+ GR8 people across locations and time zones, we don’t just ship technology - we help operators build success stories across brands, markets, and geos.\nOur ambition drives us. Our people make it real.\nIf you’re a challenger in spirit and a champion in action - join us.\nWhy this role exists:\nThis role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.\nWhat you’ll drive:\nStrategy & Business Growth\nOwn commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.\nDefend and negotiate complex commercial proposals-including discounts, SLA compensations, and renegotiations-balancing client satisfaction with company profitability.\nAnalyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.\nClient Advocacy & Discovery\nTranslate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.\nAmbassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.\nGather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.\nDelivery & Operational Excellence\nDrive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.\nUnblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.\nTrack, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.\nCross-Team Leadership & Expertise Transfer\nMentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.\nDeliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.\nWhat makes you a GR8 fit:\nMust-Have\n3+ years of experience in iGaming (either as an Account Manager or in a similar client-facing platform role).\nAdvanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.\nEnglish proficiency at B2 level or higher.\nDeep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.\nSolid technical literacy-understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.\nDeep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).\nResilience and empathy in communication.\nA strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.\nExcellent time management skills and ability to prioritize effectively.\nNice-to-Have\nExperience training or mentoring junior Account Managers.\nAdvanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).\nA strong network of existing operator contacts in the iGaming industry.\nWhy you’ll love working here: \nBenefits Cafeteria - annual budget you allocate to:\nSports\nMedical\nMental health\nHome office\nLanguages.\nWork-life & support\nPaid maternity/paternity leave + monthly childcare allowance.\n20+ vacation days, unlimited sick leave, emergency time off.\nRemote-first + tech support + coworking compensation.\nTeam events (online/offline/offsite).\nLearning culture with internal courses + growth programs.\nOur culture & core values:\nGR8_TECH culture is how we win - through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.\nFUELLED BY TRUST: we’re open, honest, and have each other’s backs.\nOWN YOUR GAME: we take initiative and own what we do.\nACCELER8: we move fast, focus smart, and keep it simple.\nCHALLENGE ACCEPTED: we grow through challenges and stay curious.\nBULLETPROOF: we’re resilient, ready, and always have a plan.","description_format":"text","description_chars":4788,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Cafeteria","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-25T15:32:59Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.249,"p_room":0.35,"age_days":49,"expected_fill_days":7,"reasons":["conf:2","urgency","velocity","win:tail"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/gr8-tech-senior-account-manager","json_url":"https://alion.io/job/gr8-tech-senior-account-manager.json","meta":{"generated_at":"2026-10-09T03:57:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3273,"day_limit":5000,"remaining_today":1727,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1915619},"rest":"https://alion.io/mcp/rest/get_company?id=1915619"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgr8-tech-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgr8-tech-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgr8-tech-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gr8-tech-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgr8-tech-senior-account-manager"}]}