{"id":1904121,"url":"https://alion.io/job/grab-associate-l2-support-engineer-3","title":"Associate L2 Support Engineer","company":{"id":158,"name":"Grab","domain":"grab.com","url":"https://alion.io/company/grab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":47,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"GitLab","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"MySQL","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-05T09:31:55Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T08:15:46Z","board_verified":false,"closed_at":"2026-10-06T08:15:46Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\n Get to know our Team:\nWe are looking for an L2 Support Engineer to handle production issues, application incidents, and operational escalations. You will bridge the gap between (L1) support and engineering, overseeing deeper technical investigations, root-cause analysis, and resolution of incidents that impact our platform and customers.\nGet to know the Role:\nA core part of you will be root-cause analysis, data fixes and validating reconciliation pipelines. They collaborate with L3/engineering on escalations, maintain runbooks and SOPs, and participate in an on-call for incidents. Achieve faster resolution times, fewer repeat escalations, and stronger self-service for the L1 team.\nThe Critical Task you will perform:\nBe an escalation point for issues that L1 support cannot resolve; assessment, prioritise, and bring incidents to closure within defined Service level agreements.\nInvestigate application, database, and infrastructure issues using logs, dashboards, and monitoring tools (e.g., Kibana, Grafana, Datadog, and CloudWatch).\nPerform root-cause analysis (RCA) for recurring problems and document findings, data fixes, and preventive actions.\nWrite and run SQL queries (MySQL) to investigate data discrepancies, reconcile records, and support operational checks.\nHandle production support tasks such as data fixes, reprocessing/replaying failed jobs, and validating reconciliation pipelines.\nCollaborate with L3/engineering teams to escalate defects, provide reproduction steps, and validate hot fixes.\nCreate runbooks, SOPs, and knowledge-base articles to strengthen L1 self-service and reduce repeat escalations.\nParticipate in an on-call and respond to medium-severity incidents.\nUpdate, and communicate incident/issue status to L1/Partners by ticketing tools (e.g., Jira) and comms channels.\nIdentify automation and monitoring gaps; propose and implement improvements to reduce manual toil.\n The Essential Skills You Will Need\n3-4 years of experience in application/production support, technical operations, or a similar L2 support role.\nSQL skills with hands-on experience querying relational databases (MySQL).\nExperience with log analysis and observability tools (ELK/Kibana, Grafana, Datadog, CloudWatch, Splunk, or similar).\nFamiliarity with APIs, microservices, and distributed systems troubleshooting (HTTP status codes, request tracing).\nWorking knowledge of ticketing and incident-management processes (Jira).\nProblem-solving skills.\nClear partner updates and documentation.\nExperience supporting payments, banking, or FinTech platforms.\nExposure to cloud platforms (AWS/GCP/Azure) and container orchestration (Docker, Kubernetes).\nBasic scripting/programming ability (Python, Bash) for building support automation.\nUnderstanding of CI/CD pipelines and version control (Git/GitLab).\nITIL foundation or equivalent incident/problem-management knowledge.\n Life at Grab\nWe care about your well-being at Grab, here are some of the global benefits we offer:\nWe have your back with Term Life Insurance and comprehensive Medical Insurance.\nWith GrabFlex, create a benefits package that suits your needs and aspirations.\nCelebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave\nWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.\nWhat we stand for at Grab\nWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.","description_format":"text","description_chars":4323,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-05T12:13:29Z"},{"event":"close","at":"2026-10-06T08:15:46Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/grab-associate-l2-support-engineer-3","json_url":"https://alion.io/job/grab-associate-l2-support-engineer-3.json","meta":{"generated_at":"2026-10-09T03:32:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2375,"day_limit":5000,"remaining_today":2625,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":158},"rest":"https://alion.io/mcp/rest/get_company?id=158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrab-associate-l2-support-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrab-associate-l2-support-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrab-associate-l2-support-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grab-associate-l2-support-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrab-associate-l2-support-engineer-3"}]}