{"id":2850182,"url":"https://alion.io/job/grab-driver-support-specialist","title":"Driver Support Specialist","company":{"id":158,"name":"Grab","domain":"grab.com","url":"https://alion.io/company/grab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":50,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-19T10:23:32Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T14:49:05Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Grab and Our Workplace\nGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\n Get to Know the Team\nThe Driver Support Team is an established team within MY Country Operations - Driver Core Operations, responsible for managing driver support, payments, collections, and governance. We work with our Driver Partners, Centres of Excellence (COEs), BPO partners, Product, Finance, and Marketplace teams.\nWe make a meaningful impact by delivering efficient operations with accuracy. Our mission is to develop smooth processes that help drivers to receive support, get paid, manage their financial obligations, and enjoy a experience throughout their journey with Grab.\nIf you are looking for an opportunity to grow and take on new challenges, join us!\nGet to Know the Role\nSupport Specialist is a role, who works at the intersection of technology and partner support. We ask that you have an ability to navigate Grab's diverse services and evolving our needs.\nYou will use AI tools, data-driven insights, and structured ability to improve processes and find solutions for operational challenges.\nYou have review operational data, check records for accuracy, and identify trends or discrepancies also proficiency in Microsoft Excel. You will also contribute to handle governance frameworks, support regulatory compliance, and collaborate with regional partners to address and mitigate potential risks.\nContract Duration: This is a two(2)-year fixed-term contract position.\nThe Critical Tasks You Will Perform\nFramework Management: Develop governance frameworks and compliance policies aligned with local regulatory requirements.\nCompliance Audits: Conduct governance assessments and compliance reviews, identify potential risks, and help develop structured mitigation plans.\nReporting and Documentation: Prepare clear governance reports, compliance updates, and dashboards for senior leadership and committees.\nAI-Driven Productivity: Use Generative AI tools to research regulatory developments, support policy updates, and improve routine administrative processes.\nPartner Collaboration: Work with teams and external advisors to ensure projects align with governance and compliance requirements.\nAccuracy and Deadline: Accomplish daily payment activities within the scheduled timelines while maintaining 100% accuracy.\n What Essential Skills You Will Need\n2-3 years of experience in Data Management & Governance, Audit, Business Process Improvement or a related field.\nExperience managing partners or supporting team performance; prior people-management experience.\nCapable translate data into applicable insights and operational improvements.\nExperience driving process improvements and supporting change management across evolving priorities.\nExperience working with operational metrics, dashboards, and performance-management frameworks.\nExperience using automation and AI tools to improve productivity, and operational processes.\nYou have experience using Microsoft Excel and Power BI to analyze data and create reports, and can write SQL queries to retrieve and validate information.\n Life at Grab\nWe care about your well-being at Grab, here are some of the global benefits we offer:\nWe have your back with Term Life Insurance and comprehensive Medical Insurance.\nWith GrabFlex, create a benefits package that suits your needs and aspirations.\nCelebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave\nWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.\nBalancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours\nWhat We Stand For At Grab\nWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. 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