{"id":1693312,"url":"https://alion.io/job/grab-it-executive-2","title":"IT Executive","company":{"id":158,"name":"Grab","domain":"grab.com","url":"https://alion.io/company/grab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":44,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-08-18T09:20:55Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-06T01:03:12Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About Grab and Our Workplace\nGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\n Get to know the Team\nGrabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive, personalized, and reliable IT experiences that help Grabbers do their best work.\nGet to know the Role\nThe EUC Specialist is a role responsible for owning defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers. This role is expected to independently manage scoped operational workstreams, identify recurring user pain points, and drive service improvements through data, documentation, automation, and close collaboration with internal teams and managed service partners. You will report to the Senior Country IT Manager. This is an onsite role based in Ho Chi Minh city.\nThe Critical Tasks You Will Perform\nOwn day-to-day EUC operations for the assigned site or country, ensuring reliable support and service quality.\nManage vendor escalations, monitor performance, and ensure timely corrective actions.\nCreate and improve SOPs, user guides, records, and knowledge-base content.\nCollaborate with GTS teams and stakeholders to resolve issues and improve end-user services.\nSupport compliance and operational improvement initiatives through accurate asset management, automation, reporting, AI tools, and process standardisation.\n What Essential Skills You Will Need\n3+ years of experience in IT operations, service desk, workplace technology, or a related field.\nAble to manage operational tasks and projects from start to finish.\nStrong analytical, problem-solving, communication, and stakeholder management skills.\nExperience with IT service management, asset management, endpoint tools, cloud applications, or workplace platforms such as Google Workspace, Jamf, or Omnissa Workspace ONE.\nComfortable in a fast-paced environment, with experience in process improvement, SOP creation, automation, dashboards, or AI-assisted support, while maintaining security, accuracy, and service quality.\n Life at Grab\nWe care about your well-being at Grab, here are some of the global benefits we offer:\nWe have your back with Term Life Insurance and comprehensive Medical Insurance.\nWith GrabFlex, create a benefits package that suits your needs and aspirations.\nCelebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave\nWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.\nBalancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours\nWhat We Stand For At Grab\nWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.","description_format":"text","description_chars":3660,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-02T11:33:00Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.36,"p_room":0.36,"age_days":47,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/grab-it-executive-2","json_url":"https://alion.io/job/grab-it-executive-2.json","meta":{"generated_at":"2026-10-06T03:16:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4821,"day_limit":5000,"remaining_today":179,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":158},"rest":"https://alion.io/mcp/rest/get_company?id=158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrab-it-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrab-it-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrab-it-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grab-it-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrab-it-executive-2"}]}