{"id":3066731,"url":"https://alion.io/job/grab-lead-program-manager-developer-education","title":"Lead Program Manager (Developer Education)","company":{"id":158,"name":"Grab","domain":"grab.com","url":"https://alion.io/company/grab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":51,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1783},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:35:30Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T11:55:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Grab and Our Workplace\nGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\n Get to Know the Team\nWe drive technical learning at Grab. Grab's Builders (and increasingly the agents working with them) build in a technical ecosystem that is complex and everchanging. Our purpose is to make this ecosystem easier to understand and manage.\nGet to Know the Role\nWe're looking for a Developer Education Specialist to join our Tech Learning team in Petaling Jaya, Malaysia.\nYou'll own the content that helps Grab's engineers find answers fast and stay productive on our internal\nplatforms. Working across TechDocs and the broader learning ecosystem, you'll set content standards, coordinate\nwith platform teams, and make sure documentation is complete, current, and actually usable.\nYou will be reporting to Manager II, Tech Learning\nThe Critical Tasks You Will Perform\nCreate and maintain technical documentation for internal platforms - API docs, developer guides, tutorials, and\nknowledge base articles\nSet and enforce documentation quality standards across platform and engineering teams\nWork with platform engineers, PMs, and agents to keep docs current as platforms evolve\nIdentify and close content gaps using signals from developer feedback, support queries, and usage data\nStructure technical content in ways that match how developers actually look for answers\nManage the documentation lifecycle - planning, creation, review, publication, and deprecation\nBuild lightweight templates and processes that make it easy for platform teams to self-serve documentation\nCoordinate documentation deliverables across workstreams, aligning releases, reviews, and publishing timelines\nDrive cross-functional alignment between content, engineering, and product on documentation scope and priorities\nPartner with the Proficiency workstream to turn technical content into learning paths and onboarding tasks\nDefine success metrics for content quality and developer enablement; track and report on them\nMonitor content performance and feed insights into the content strategy and roadmap\nMentor junior content contributors and raise the documentation bar across the team\n What Essential Skills You Will Need\n8+ years in technical writing, developer education, technical program management, or a related field\nProven track record creating API docs, developer guides, and platform-focused content\nStrong command of Markdown, HTML, and documentation tooling (e.g., Hugo, Confluence, GitLab/GitHub)\nExperience with Git-based content workflows\nAbility to break down complex technical topics for different developer personas - backend, SRE, ML, mobile\nStrong organizational skills with ability to manage multiple content tracks simultaneously\nExperience coordinating deliverables and timelines across engineering and product teams\nComfortable defining requirements, tracking progress, and surfacing blockers to stakeholders\nCollaborative working style with engineering and product teams\nPreferred: Experience in a developer platform or internal tooling context\nPreferred: Background in content strategy, information architecture, or developer community\nPreferred: Exposure to AI-assisted content workflows and documentation automation\nPreferred: Experience using analytics to improve content and measure developer engagement\nPreferred: Familiarity with technical program or project management (roadmaps, OKRs, cross-team coordination)\n Life at Grab\nWe care about your well-being at Grab, here are some of the global benefits we offer:\nWe have your back with Term Life Insurance and comprehensive Medical Insurance.\nWith GrabFlex, create a benefits package that suits your needs and aspirations.\nCelebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave\nWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.\nBalancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours\nWhat We Stand For at Grab\nWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.","description_format":"text","description_chars":4932,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-22T08:16:59Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/grab-lead-program-manager-developer-education","json_url":"https://alion.io/job/grab-lead-program-manager-developer-education.json","meta":{"generated_at":"2026-10-29T13:54:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":158},"rest":"https://alion.io/mcp/rest/get_company?id=158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrab-lead-program-manager-developer-education"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrab-lead-program-manager-developer-education"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrab-lead-program-manager-developer-education"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grab-lead-program-manager-developer-education\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrab-lead-program-manager-developer-education"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3066731}},{"tool":"search_jobs","arguments":{"company":"grab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3066731},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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