{"id":591081,"url":"https://alion.io/job/grab-manager-driver-communications","title":"Manager, Driver Communications","company":{"id":158,"name":"Grab","domain":"grab.com","url":"https://alion.io/company/grab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":51,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T10:58:29Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-30T01:24:01Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"About Grab and Our Workplace\nGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\n Get to Know the Team\nThe Driver Affairs team is the bridge between Grab and our driver and delivery partners across Malaysia. Our team owns the end-to-end driver narrative, channel ecosystem, and change management strategies that keep our partners informed, engaged, and earning safely. We bridge the gap between complex tech products, regulatory changes, and ground-level driver realities, ensuring every partner receives clear, timely, and empathetic support.\nGet to Know the Role\nAs the Manager, Driver Communications, you will serve as the chief strategist and single point of accountability for Grab's driver-facing narrative and information ecosystem. You will lead a dedicated team of 4 specialists to establish and govern a Single Source of Truth across all driver channels, including In-App Inbox Messages, the Driver Blog, and GrabAcademy in-app training. You will translate complex operational mechanisms, policy shifts, and regulatory frameworks into clear, actionable guidance.\nYou will report to Head, Driver Affairs, and be based in First Avenue, Petaling Jaya.\nThe Critical Tasks You Will Perform\nDefine the driver narrative and change management strategy: Architect end-to-end communication plans for product launches, operational updates, and regulatory shifts, ensuring consistency across all touchpoints\nDrive GrabAcademy in-app training scope: Oversee digital learning curricula to deliver bite-sized and engaging training modules that effectively upskill driver-partners on earnings and platform tools\nLead and empower a team of 4 specialists: Oversee request pipeline workflows, workload distribution, and deliverable quality while implementing operational excellence initiatives to raise editorial standards\n Establish and govern the Single Source of Truth: Synchronise owned channels (In-App Messaging, Driver Blog, GrabAcademy) and partnered channels (Help Centre, app interface) to eliminate conflicting information and audit legacy content debt\nGather ground-level insights: Regularly engage directly with drivers and delivery partners through field visits and focus groups to gauge comprehension, test communication styles, and feed ground insights back into content creation\nOptimise channel performance: Track driver feedback loops and support ticket trends to continuously measure and improve message accuracy and support deflection goals.\n What Essential Skills You Will Need\nExperience: 7+ years of experience in Operational Communications, Change Management, Corporate Communications, or Content Strategy\nPeople Leadership: Experience directly managing a team with demonstrated ability to manage pipeline workflows and implement operational improvements\nCommunication: Exceptional written and verbal communication skills in English and Bahasa Malaysia, with other local languages as a plus\nCross-Functional Stakeholder Management: Experience influencing and aligning senior leaders across PR, Public Affairs, Product, Legal, and Operations\n Life at Grab\nWe care about your well-being at Grab, here are some of the global benefits we offer:\nWe have your back with Term Life Insurance and comprehensive Medical Insurance.\nWith GrabFlex, create a benefits package that suits your needs and aspirations.\nCelebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave\nWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.\nBalancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours\nWhat We Stand For At Grab\nWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.","description_format":"text","description_chars":4529,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":4,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-10T11:27:48Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.525,"p_room":0.36,"age_days":48,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/grab-manager-driver-communications","json_url":"https://alion.io/job/grab-manager-driver-communications.json","meta":{"generated_at":"2026-10-30T03:38:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":158},"rest":"https://alion.io/mcp/rest/get_company?id=158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrab-manager-driver-communications"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrab-manager-driver-communications"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrab-manager-driver-communications"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grab-manager-driver-communications\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrab-manager-driver-communications"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":591081}},{"tool":"search_jobs","arguments":{"company":"grab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":591081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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