{"id":78053,"url":"https://alion.io/job/grab-senior-analyst-sales-operations-2","title":"Senior Analyst, Sales Operations","company":{"id":158,"name":"Grab","domain":"grab.com","url":"https://alion.io/company/grab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":49,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-06T07:09:43Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-26T11:59:15Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":111},"description":"About Grab and Our Workplace\nGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\n Get to Know the Team\nThe Sales Operations team partners with Commercial and Product to design sales processes across Southeast Asia.\nWe build scalable commercial infrastructure - combining process excellence, data insights, and AI-powered sales tools to ensure smarter selling, improve predictability, and accelerate revenue growth.\nGet to Know the Role\nAs the Senior Analyst, Sales Operations you will design, governance, and optimization of the regional lead-to-cash process across commercial products.\nReporting to the Regional Manager, Sales Operations System, you will shape how our sales organization operates at scale. You will integrate AI-driven sales tools, CRM systems, automation, and analytics into everyday workflows to enhance productivity and decision-making.\nYou will be the bridge between commercial strategy, and technology enablement - ensuring that our sales processes are scalable and future-ready.\nYou will be based fully on site in Petaling Jaya.\nThe Critical Tasks You Will Perform\nOversee and improve the end-to-end commercial lead-to-cash process across markets and products\nImprove adoption of AI-powered sales tools to enhance pipeline visibility, lead prioritization, forecasting accuracy, and sales productivity\nPartner with Sales, Marketing, Finance, Product, and Tech teams to embed automation and experienced workflows into the commercial process\nIdentify opportunities to use predictive analytics and AI insights to improve conversion rates, sales velocity, and revenue realization\nDesign and implement governance frameworks, SOPs, and guides to standardize commercial best practices\nTranslate commercial strategy into structured workflows supported by CRM and AI-enabled systems\nLead projects to remove friction in the sales cycle and improve operational efficiency\nFacilitate partner workshops to agree on process design, prioritization, and technology roadmap\nBe a central contact for sales process and sales tools transformation initiatives\nProvide leadership visibility on commercial performance metrics and process optimization opportunities\nFocused on commercial process and sales technology excellence\n What Essential Skills You Will Need\n5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related roles\nExperience with commercial excellence metrics (pipeline management, conversion rates, quota attainment, forecasting, revenue tracking)\nDemonstrated senior partners and lead agreement\nWith the ability to translate insights into action\nExperience working with CRM systems (e.g., Salesforce) and sales tools\nExcellent project management\nExperience leading regional or multi-market projects\nExperience in digital advertising, marketplace, or technology-driven businesses\nSalesforce or CRM certifications\n Life at Grab\nWe care about your well-being at Grab, here are some of the global benefits we offer:\nWe have your back with Term Life Insurance and comprehensive Medical Insurance.\nWith GrabFlex, create a benefits package that suits your needs and aspirations.\nCelebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave\nWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.\nBalancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours\nWhat We Stand For At Grab\nWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.","description_format":"text","description_chars":4340,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-07-06T07:09:43Z"},{"event":"open","at":"2026-09-19T18:02:34Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.314,"p_room":0.28,"age_days":111,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/grab-senior-analyst-sales-operations-2","json_url":"https://alion.io/job/grab-senior-analyst-sales-operations-2.json","meta":{"generated_at":"2026-10-26T16:37:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":158},"rest":"https://alion.io/mcp/rest/get_company?id=158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrab-senior-analyst-sales-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrab-senior-analyst-sales-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrab-senior-analyst-sales-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grab-senior-analyst-sales-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrab-senior-analyst-sales-operations-2"}]}