{"id":889431,"url":"https://alion.io/job/gracioushospitality-general-manager","title":"General Manager","company":{"id":674220,"name":"Gracious Hospitality Management","domain":"gracioushospitality.com","url":"https://alion.io/company/gracioushospitality","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":40,"open_postings":11,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2024-07-01T12:51:10Z","employer_posted_date":"2026-05-01","last_verified_at":"2026-10-26T00:28:12Z","board_verified":true,"closed_at":null,"days_open":846,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":845},"description":"Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.\nSimon Kim, CEO and Founder behind Gracious Hospitality Management (GHM), and The Olayan Group announce the new 15,000-square-foot multi-faceted destination located at Olayan’s 550 Madison Avenue will consist of three separate venues. Introducing an East meets West experience that will transform Midtown’s culinary scene, Kim will lead operations across all three concepts, which will include an exclusive sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, New York’s second COTE Korean Steakhouse, and an all-day multi-bar and dining concept.\nWe are seeking to hire a dynamic and experienced General Manager to oversee and lead our award-winning hospitality team as we expand our operations. The ideal candidate will work closely with team members to provide exceptional, engaged service to our customers, and promote an environment of respect, support, and grace in the dining room.\nThe General Manager “GM” is responsible for leading all property team members in running an efficient and profitable operation, managing day-to-day store operations, maintaining high service quality standards and customer satisfaction levels, ensuring the highest standard of safety and sanitation, and fostering a positive work environment with high employee morale.\nEssential Job Duties & Responsibilities:\nJob duties and responsibilities include, but are not limited to the following:\nDevelops and executes sales and profit plans in line with budgetary goals\nMaintains and utilizes daily, weekly, quarterly and annual financial reporting tools.\nOversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures\nOversee ordering, GL management and/or inventory for certain supply categories, as delegated.\nOpens and/or closes; completes opening and/or closing checklist, as applicable\nManages hourly employees in their daily responsibilities, providing clear, effective direction\nPrepares staff schedules\nAble to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back office administration (employee creation, menu management, etc.)\nConduct Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately\nPromotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment\nEnsures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards\nHire, train, supervise, manage, coach, counsel, and evaluate hourly employees\nActs as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions\nQualifications:\nMust have the ability to read, speak, understand, follow written directions, and verbal instructions in English.\nMust be reachable by email and able to communicate via phone as well.\nCommunicates information effectively and efficiently. \nExcellent organizational skills and attention to detail.\nPossesses a positive, results-oriented, team-player mentality.\nAbility to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.\nAbility to under pressure and maintain professionalism when working under stress.\nKnowledge of workplace safety procedures and local Department of Health standards.\nFood Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.\nAble to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. \nFamiliarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. \nWorking understanding of human resource principles, practices, and procedures.\nDemonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards. \nAbility to effectively train others.\nExcellent time management skills with a proven ability to meet deadlines.\nExcellent verbal and written communication skills.\nExcellent interpersonal and customer service skills.\nStrong analytical and problem-solving skills.\nAbility to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.\nAbility to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers. \nAbility to maintain a positive working relationship with all third-party vendors.\nDegree in Hospitality, Culinary Management, or similar subject preferred.\nAbility to execute steps of service in adherence with company policy. \nMust be of legal age to serve alcohol. \nCertification for responsible alcohol service or ability to obtain within 6 months.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.\nWhile performing the essential duties of this job, the employee is regularly required to:\nExert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.\nLift and carry up to 50 pounds.\nFrequently stand, walk, reach, bend, stoop, push, pull, and kneel.\nFrequently utilize the stairs, often while lifting and carrying heavy items. \nOccasionally crouch and climb.\nBe exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.\nWithstand fluctuations in temperature within the work environment, from high heat to below freezing.\nHandle heavy equipment and machinery.\nSit or stand for prolonged periods at a desk while working on a computer.\nMay be asked to travel to visit vendors or different company locations.\nNew York State’s Pay Transparency Law requires employers to include a range of pay for\nall advertised job, promotion, or transfer opportunities.\nNew York Pay Range\n$125,000—$155,000 USD\nBenefits (with variation for full-time/part-time employment):\nStructured, generous compensation for all positions\nComprehensive Medical, Dental, and Vision benefits\nFlexible Spending Account/Health Savings Account\nCommuter Benefits\nReferral Bonus Program\nCareer Advancement Opportunities\nEmployee Recognition Awards\nPaid Time Off\nGracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.\nApplicants requiring a reasonable accommodation 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