Inside Technical Sales & Service Representative

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

Where You’ll Work - QED Environmental Systems, a subsidiary of Graco, Inc., located in Dexter, MI

QED Environmental Systems is the market-leading provider of environmental technology solutions. We design, manufacture and support solutions for groundwater, soil and gas management and detection applications into environmental, industrial and renewable energy markets worldwide.

Since our inception, we have been the leading manufacturer of environmental monitoring and remediation equipment. We offer the best and most diverse product portfolio and solutions to our customers.

Ready to join us?

The Inside Technical Sales & Service Representative provides application expertise, quotations, support and effective configurations for assigned products. The TSR’s primary focus is supporting the technical commercialization of QED’s highly technical products, being the customer advocate when issues arise to resolve them quickly and efficiently. The TSR is an inside, office-based role working closely with account managers, Marketing team, engineering, distributors and end users.

Essential Duties:

• Fields incoming emails and phone calls as the first level of contact with QED

• Provide support to customers for product-related enquiries, including answering technical questions and produces literature fulfilment requests

• Review and process orders received from customers, including design of proposals initiated by customers or the field sales team

• Ensures that all pertinent sales information (i.e. competitors involved, bidding job or already inhouse, important buying factors etc) is understood prior to finalizing proposals

• Process and respond to customer enquiries, deductions, requirements, complaints, and other needs

• Function as a resource to other customer service personal and other departments

• Conduct one-on-one product and procedure training within the work team and serve as a mentor

• Expected to handle special projects on an as needed basis

• Interface with other departments to expedite product to meet customer requirements

Position Requirements:

• Bachelor’s degree or equivalent combination of education and/or experience in a technical engineering or sales support role

• Experience in environmental sciences and manufacturing preferred

• Previous technical sales/service experience 2+ years

• Practical experience and knowledge of computers (Cisco, MS365 and SF are a plus)

• Technical and sales aptitude

• Must be self-starter with the ability to work well with others

• Ability to work with little supervision to meet scheduled deadlines

• Effective communication skills - written, oral and presentation

• High sense of accountability and commitment

• Work effectively in a team environment

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.