Technical Support Assistant

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

The Graco Intern Program offers more than just work experience-it’s a chance to make an impact. As an intern, you’ll take on projects that matter to the business, contribute to initiatives that drive progress, and develop skills that prepare you for what’s ahead. Throughout the program, you’ll expand your industry knowledge, collaborate with professionals who are passionate about doing things the right way, and experience a culture that thrives on new ideas and continual growth. You’ll also take part in events designed to support both your learning and personal development. The program concludes with a final presentation where you’ll showcase your achievements and the difference you’ve made.

Job Purpose

To provide repair, troubleshooting, minor application assistance, and other technical information on Graco products to meet our customer's requirements and increase customer satisfaction.

Graco is a global leader in the design, development, and manufacture of highly-engineered systems for numerous industrial and commercial applications.This position supports our Contractor Equipment Division (CED) in Rogers, MN. At CED, our product line meets the needs of the painting and general contractors and includes airless, air and gas-powered sprayers, line stripers, pressure washers, and roofing equipment (http://bit.ly/1zMGRDu).Graco was proud to be named a Best Place to Work in Manufacturing and Production by Fortune Magazine in 2016, 2018, & 2019.

Essential Duties

• Develop product knowledge in all product lines in order to provide technical support to all field personnel on the servicing of Graco products.

• Establish sound troubleshooting and repair knowledge on all assigned equipment. Be prepared to provide troubleshooting and repair assistance by telephone to Graco end-users, distributors, and Graco field personnel.

• Provide limited application assistance on equipment.

• Monitor and report any product defects to the Product Service Managers, Quality and Engineering departments as soon as possible.

• Remain the focal point for communication to the field and other pertinent Graco personnel on the product problems, actions, and resolution.

• Each specialist will have the responsibility for knowing and following all ISO procedures related to their jobs.

• Construct a complete reference library that will enable you to provide fast and accurate information to the customer.

• Be prepared to assist in product modifications and system requirements with customers, Product Managers, Marketing, Product Development, and Engineering groups.

• Establish sound product and system troubleshooting skills on all Graco equipment new and old.

• Attend information gathering and dissemination meetings to support and assist in resolving product problems with other support groups.

• Attend new and old product training seminars to increase product troubleshooting skills, application knowledge, and product awareness to maintain technical expertise.

• Conduct product-training classes to the work group covering both the technical and application aspects of the product.

• Handle Customer Service inquiries and duties as required.

• Provide reliable decision making information at the time a decision is required (develop and maintain a sound and practical sense of urgency).

• Establish and maintain a professional, responsive working relationship and rapport with all Graco distributors and all other departments within Graco.

• Travel to the field as required, to establish reliable service feedback, perform technical training and technical product support as required. Some weekend travel and work will be required.

• Other duties as assigned.

Position Requirements

Essential Qualifications

• Enrolled in an engineering program, or other technical programs.

• Product development (Lab), product service, sales, or related Graco’s products knowledge is a plus.

• Excellent communication, presentation, and interpersonal skills.

• Strong PC and data entry skills.

Desirable Qualifications

• Demonstrate ability to communicate effectively with all organizational levels.

• Training experience.

• Electronics.

• Service department experience.

• Customer Service experience.

• Quality background.

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.