{"id":4300617,"url":"https://alion.io/job/gradial-senior-community-manager","title":"Senior Community Manager","company":{"id":11210,"name":"Gradial","domain":"gradial.com","url":"https://alion.io/company/gradial","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Discord","optional":false},{"name":"LinkedIn","optional":false},{"name":"Reddit","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:00:53Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T03:00:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Gradial is building the AI-native system of work for enterprise marketing. Our agents turn ideas into live campaigns by executing across the tools, teams, and workflows enterprises already use-from content authoring and campaign assembly to quality assurance and brand compliance. We give marketers and creatives more time to shape brands, understand customers, and create work that moves people.\nWe’re tackling some of the hardest problems in applied AI: building agent harnesses, sandboxed execution environments, and orchestration that enable agents to plan, act, and verify their work reliably at enterprise scale. We’re growing rapidly, winning Fortune 500 and enterprise customers including AWS, T-Mobile, and Prudential. Our $65 million Series C led by Insight Partners is accelerating that momentum.\nJoin us to help define how people and AI agents work together. We move with urgency, reason from first principles, and take ownership from idea to customer impact. You’ll shape the product, own consequential problems, and build systems that some of the world’s leading brands depend on every day.\nThe Role \nEnterprise marketers are being asked to reinvent how marketing gets done, mostly on their own. We're hiring a Senior Community Manager to build the place they figure it out together: a community where practitioners bring a real workflow problem, leave with something that works, and get credit for what they built. \nYou'll own the community end to end: who's in it, why they come back, and what they get out of it. You'll be one of the first people to run a community program on Gradial itself. \nWhat You’ll Own\nDesign the member journey, from invitation to a first useful win to the right peer introduction to a reason to come back. \nRun live programming that's worth people's time. Pick the topic, prep the contributors, host, and follow through on what was agreed. \nKeep the community useful between sessions with fast answers, a resource library people use, and a member digest people open. \nRecruit where marketers already gather. That means Slack and Discord groups, LinkedIn, Reddit, forums, and industry events. Treat them as discovery channels, not communities to run. Decide when an event deserves a program of our own built alongside it. \nGrow members into contributors. Offer co-hosting, teaching, and peer recognition, always opt-in and never scripted. \nFeed the champion pipeline. When a member is ready and willing to be featured, hand them to Customer Marketing with context and consent recorded. You keep the community relationship; they own the activation. \nBuild the community's agent layer for moderation, routing, session prep, recap drafts, and routine follow-up. Check its accuracy weekly. \nMeasure member health: activation, return rate, peer-to-peer answers, and members who go on to contribute. Not post counts. \nReport back what members struggle with, and what Gradial couldn't do for you, to Product. \nWhat Success Looks Like\nMembers come back without being chased, and they answer each other's questions. \nPractitioners lead sessions themselves, not just attend them. \nModeration, routing, and recap agents run reliably, with a human check. \nAccount teams can point to customers who adopted more because they were in the community. \nWhat You Bring\n5+ years running an online community, customer program, or recurring practitioner program, ideally B2B SaaS, with ownership of its growth and health metrics. \nA program people chose to come back to, and examples of what members learned, applied, or achieved because of it. \nStrong facilitation: you can welcome a stranger, steer a practical discussion, and follow up without it feeling transactional. \nAgentic workflows you've built and run in a community or programs context. \nWriting that sounds like a person, from a one-line welcome to a recap someone forwards to their boss. \nYou've started a community from zero at an early-stage company and made deliberate choices about who to let in first. \nNice to Have\nYou know marketing ops or MOps practitioners and how they talk. \nA clear view of where agents belong in community (triage, yes) and where they don't (anything that trades on member trust). \nCompensation \nThe salary range for this position is $160,000 to $180,000 annually. Final compensation will be based on experience, skills, and qualifications. This role may also be eligible for performance-based bonus and equity.\nWhat we offer\nPerformance-based annual bonus\nMeaningful equity awards\nMedical, dental & vision (fully covered for employees with 75% for dependents)\nFertility & family-planning support\n401k plan\nUnlimited PTO\nA beautiful Seattle office with a gym, sauna, and bike parking\nFree lunch three days a week in our HQ\nA front-row seat to building category-defining AI infrastructure\nYou'll thrive here if you\nLearn quickly, actively seek out new challenges, and regularly reconsider “how it’s always been done.”\nWant to have real impact with zero bureaucracy.\nHave an innate drive for being 1% better than the day before, building towards greatness.\nEmbrace AI as a core tool for problem-solving, innovation, and scale.\nShow customer-obsession (internal or external), high ownership/accountability, and bias for action.\nCommunicate clearly, directly, with curiosity, and assuming good intentions.\nThrive in fast-paced, hyper-growth environments where building better > maintaining status quo.\nAI Literacy & Interviewing Tools\nAs an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI.\nGradial is dedicated to creating an environment where diverse perspectives are valued and all team members can grow. 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