{"id":2274282,"url":"https://alion.io/job/grainger-bilingual-customer-service-representative","title":"Bilingual Customer Service Representative","company":{"id":1767730,"name":"Grainger","domain":"grainger.com","url":"https://alion.io/company/grainger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Laurent, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-11T07:00:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T06:40:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Work Location Type: Hybrid\nAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.\nOur welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.\nCompensation\nThis position is hourly, and the starting pay rate is$23.50/hour with eligibility for a afternoon shift premium of$1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.\nThe pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.\nThis job posting is for an existing vacancy.\nCustomer Service Representative\nWe’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience onOctober 26, 2026.\nLocated at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada\nShifts, Training & Work Environment:\nEnjoy your weekends off with our operating hours of Monday through Friday from 6:00am - 6:00pm ET.\nOur eight-week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision-making and communication.\nAfter completing our 8-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.\nYou will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.\nYou Will:\nBuild and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.\nDemonstrate professional and technical oral and written communication skills including reading comprehension.\nNavigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.\nUse critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.\nManage and mitigate risk by taking appropriate actions.\nCollaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.\nYou Have:\nBilingualism (English and French) is required for this role, as the successful candidate will regularly interact with customers, stakeholders, and Grainger team members in both official languages.\nHigh School diploma or equivalent.\n1+ years of customer service experience. Inbound customer service center experience preferred.\nStrong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences. \nProven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors. \nExperience with high touch, hands-on, personalized service with customers in a fast-paced environment. \nAbility to commute to our facility. \nComfortable sitting up to 8 hours a day.\nA secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)\nStable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)\nRewards and Benefits\nOur programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):\nMedical, dental, vision and prescription drug coverage\nPaid time off (PTO) and up to 12 company holidays per year (dependent on home province)\nLife insurance coverage, including spousal and dependent life insurance.\nEmployee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns\nRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future\nEducational & Professional Membership Fee Assistance program\nEmployee discounts, team member perks and more!\nDEI Statement\nWe encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.\nWe are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.\nPre-employment background checks are required for all external candidates. 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