{"id":2274306,"url":"https://alion.io/job/grainger-bilingual-field-operations-associate-2","title":"Bilingual Field Operations Associate","company":{"id":1767730,"name":"Grainger","domain":"grainger.com","url":"https://alion.io/company/grainger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":29,"currency":"CAD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T06:40:37Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Work Location Type:Onsite\nAbout Grainger\nW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.\nCompensation:\nThe hourly rate for this role ranges between $21.62-$29.72, with eligibility for an incentive target of $ $1,800.00 which is contingent upon achieving both individual and company performance objectives.\nThe pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.\nThis job posting is for an existing vacancy.\nPosition Summary:\nThis unique hybrid KeepStock / Branch role supports both business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and on customer’s sites. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The individual objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.\nAs a hybrid role the individual will be required to work in Grainger Canada branch and also be on the road servicing customer accounts .\nThe role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.\nJob Responsibilities (You Will):\nThe duties and responsibilities of this position can be broken down into two categories (KeepStock & Branch), and include but are not limited to:\nBranch\nOwnership of the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.\nConsistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.\nPromote Company products and services to customers and provide substitutions where required\nMaintain well-rounded knowledge of products and tools sold including the completion of the required certification.\nProcessing customer transactions.\nProviding customer updates when required on delivery, lead times, quotes, etc.\nManagement and tasks related to filling vending machines and Vendor Managed Inventory (VMI).\nCollaborating with KS customers on program/product updates for vending/VMI program.\nKeepStock\nService the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc.\nEnsures proper product stocking levels at customer locations by scanning for orders as inventory is depleted.\nOversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.\nMeet regularly with a schedule of key customer contacts to ensure needs are being met and products are available. This includes scanning, put away and spot buys of products. \nResolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.\nFollow designated customer route as defined by routing software tools.\nDocument standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service.\nIdentify continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities.\nComply with the safety and inspection requirements of the facility where the service is being provided.\nEducation/Experience (You Have):\nHigh school diploma\n1-3 years’ experience in retail/selling or customer service (i.e. counter/retail sales/ telephone/warehouse) environment.\nSome flexibility required to working hours to accommodate branch operations.\nAbility to safely learn and operate powered industrial equipment, forklift\nSuccessful and timely completion of initial and ongoing training as required.\nSelf-motivated, with high energy and dedication to customer service and sales growth.\nAbility to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.\nDemonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.\nHandle various technical and operational issues.\nExcellent verbal and written communication skills.\nBackground checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment)\nMust possess and maintain a valid driver’s license in province of residence.\nMay be required to use a personal vehicle for transportation which meet’s Grainger’s standards.\nBilingualism (English and French) is required for this role, as the successful candidate will regularly interact with customers, stakeholders, and Grainger team members in both official languages.\n#LI-AC3\nRewards and Benefits :\nOur programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):\nMedical, dental, vision and prescription drug coverage\nPaid time off (PTO) and up to 12 company holidays per year (dependent on home province)\nLife insurance coverage, including spousal and dependent life insurance.\nEmployee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns\nRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future\nEducational & Professional Membership Fee Assistance program\nEmployee discounts, team member perks and more!\nDEI Statement:\nWe encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.\nWe are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.\nPre-employment background checks are required for all external candidates. 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