{"id":3398350,"url":"https://alion.io/job/grainger-branch-team-lead-full-time","title":"Branch Team Lead (Full Time)","company":{"id":1767730,"name":"Grainger","domain":"grainger.com","url":"https://alion.io/company/grainger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T04:21:16Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Work Location Type: Onsite\nReq Number 336306\nAbout Grainger:\nW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.\nCompensation:\nThis position is hourly. The anticipated base pay compensation range for this position is $24.66 to $30.86 per hour.\nRewards and Benefits:\nWith benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:\nMedical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.\n18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.\n6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.\nEmployee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.\nMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.\nFor additional information and details regarding Grainger’s benefits, please click on the link below:\nhttps://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire\nGrainger Benefits:\n-The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.\n-The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.\n-Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.\nPosition Details:\nThe Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.\nYou Will:\nProvide customer service and direction regarding the daily activities of a team at the branch location\nClarify direction for team members by projects, priorities and company strategy and provide continued feedback\nHelp improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements\nProvide a creative customer experience and ensure customer retention and satisfaction\nProvide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations\nMonitor counter transactions to provide appropriate guidance to team members\nFacilitate team member onboarding and ongoing training\nBuild work schedules to ensure productivity and staffing levels\nAssess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service\nFoster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams\nMay take and respond to emergency customer calls after hours\nYou Have:\nHigh school diploma or Bachelor's degree\nMinimum 3 years customer service and sales experience\n2+ years of management experience in a customer service environment\nVoice the vision of the branch to all employees\nTrain people on processes, procedures, compliance and product knowledge\nCompetence in the use of computers and software applications including SAP\nOperate powered industrial equipment\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.\nWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Wholesale","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-28T13:21:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/grainger-branch-team-lead-full-time","json_url":"https://alion.io/job/grainger-branch-team-lead-full-time.json","meta":{"generated_at":"2026-10-31T07:55:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767730},"rest":"https://alion.io/mcp/rest/get_company?id=1767730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrainger-branch-team-lead-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrainger-branch-team-lead-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrainger-branch-team-lead-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grainger-branch-team-lead-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrainger-branch-team-lead-full-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3398350}},{"tool":"search_jobs","arguments":{"company":"grainger.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3398350},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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