{"id":2876136,"url":"https://alion.io/job/grainger-customer-care-representative","title":"Customer Care Representative","company":{"id":1767730,"name":"Grainger","domain":"grainger.com","url":"https://alion.io/company/grainger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Green Bay, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-19T21:30:37Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T21:35:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Work Location Type: Green Bay, Wisconsin Hybrid\nImperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.\nOur welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.\nJoin our Imperial Supplies team!\nCustomer Service Representative\nWe are looking for a dynamic person to support our team as a Customer Service Representative in our Contact Center.\nAs a Customer Service Representative, you will provide superior service and support directly to Imperial associates and customers. Resolve varied customer problems and inquiries, including those most complex, through a variety of service channels to satisfy the needs of Imperial’s customers based on the set quality standards. Assist sales staff in meeting corporate revenue and growth objectives.\nThis is a Hybrid opportunity working Monday - Friday work schedule with NO NIGHTS and NO WEEKENDS! Immediate health, dental, vision; 12 hours of PTO for every full month worked (18 PTO per year). 7 paid holidays and 6% of annual earnings contributed to your retirement!\nSpecifically, you will:\nProvide Imperial’s customers with the best solutions; efficiently utilize available tools and resources, for accurate account verification, product selection, order entry, project requests and additional customer related items. Accountable for accurate and timely account order processing and identifying additional product add-ons to increase sales and company revenue.\nManage the returns process for all of Imperial’s customers and provide direct outbound communication to these customers regarding their returns and reshipments.\nAnswer all customer inquiries including complex situations via phone, such as, price quotes, product availability, order placement, scanner troubleshooting, and returns. Confirm deliveries, complete order tracking, generate EZ Order Forms and bin labels and manage other level one project requests within the agreed upon service level. Maintain accurate and up to date customer documentation within Imperial’s database.\nAssist the sales team in meeting their revenue goals by:\nSupporting Imperial’s level two, complex customers through order entry, new product requests; cross-referencing, quoting, SharePoint etc.\nDirectly communicating with specialized customers requiring a single point of contact for all inquiries.\nProviding DAA territory coverage during Sales PTO days when needed. This coverage applies to short- and long-term periods.\nFor long term coverage, maintaining the DAA’s outbound call schedule as directed.\n\nWork collaboratively and build strong relations with internal and external customers by delivering an elevated level of quality service. Collaborate and communicate with other internal/external partners when needed to resolve complex customer inquiries.\nIdeal candidates:\nHave professional written and verbal communication skills.\nPossess a minimum of a high school diploma and strong computer skills.\nTwo years of Customer Service or related experience.\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.\nWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.\n#LI-JS1","description_format":"text","description_chars":4269,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Wholesale","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-19T21:30:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:5","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/grainger-customer-care-representative","json_url":"https://alion.io/job/grainger-customer-care-representative.json","meta":{"generated_at":"2026-10-23T21:50:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767730},"rest":"https://alion.io/mcp/rest/get_company?id=1767730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrainger-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrainger-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrainger-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grainger-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrainger-customer-care-representative"}]}