{"id":3651054,"url":"https://alion.io/job/grainger-customer-experience-representative-lake-forest","title":"Customer Experience Representative - Lake Forest","company":{"id":1767730,"name":"Grainger","domain":"grainger.com","url":"https://alion.io/company/grainger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0.059,"time_to_fill_p50_days":23,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Forest, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:08:28Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T07:24:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Work Location Type:Hybrid\nReq Number 336561\nAbout Grainger\nW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.\nCompensation\nThis is an hourly role starting at $19.25/hr.\nRewards and Benefits\nWith benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:\nMedical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.\n18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.\n6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.\nEmployee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.\nMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.\nFor additional information and details regarding Grainger’s benefits, please click on the link below:\nhttps://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire\nGrainger Benefits\nThe pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.\nThe anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.\nGrainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.\nCustomer Service Representative - Lake Forest, IL\nWe’re hiring full-time, inbound Customer Service Representatives! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.\nYou’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting January 4th, 2027. Work location for this position is100 Grainger Parkway, Lake Forest, IL 60045.\nSchedule, Training & Work Environment:\nEnjoy your weekends off!\nWe’re currently hiring for the 8:30 a.m. - 5:00 p.m. shift, Monday through Friday.\nOur comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am - 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will:\nLearn to navigate our systems, software programs, and internal processes\nBuild the core service skills you need, including:Critical thinking\nEffective communication\nConfident decision-making\nTechnical agility\n\nAfter the successful completion of training, eligible team members can transition to a flexible hybrid work model:\n 3 days onsite / 2 days remote\n Earn in opportunity to become voluntarily remote based on performance after 6 months\n Eligible to bid for alternate shifts after 6 months\n You also have the option of working in the office up to 5 days a week\nGrainger will provide all equipment needed to work from home.\nGrow with Grainger:\nOur highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.\nOur Culture:\nWe aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.\nYou Will:\nHandle a high volume of inbound calls- delivering quality customer service with professionalism, empathy, and efficiency\nQuickly navigate multiple computer screens, software programs, and databases to resolve inquiries\nAssist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns\nProblem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions\nCollaborate daily in a positive, team-based environment committed to doing business with ethics and integrity\nMaintain attention to detail while managing complex or time-sensitive customer issues\nCommunicate clearly via phone and written messages\nYou Have:\nHigh School diploma or equivalent\nMinimum 1 year of customer service experience or experience in a customer-facing role\nA passion for delivering exceptional customer service and creating a positive experience for every customer\nAbility to thrive in a fast-paced, dynamic environment\nAbility to problem solve and make decisions with attention to detail\nA continuous improvement mindset, open to coaching and receiving feedback\nProven ability to learn new technology and software quickly\nComfortable navigating multiple programs and screens simultaneously\nProficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)\nExperience with Customer Relationship Management (CRM) systems and SAP a plus (not required)\nFor hybrid/remote work:A secure, quiet workspace\nHigh-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms\n\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.\nWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.","description_format":"text","description_chars":6894,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Wholesale","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-03T00:08:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/grainger-customer-experience-representative-lake-forest","json_url":"https://alion.io/job/grainger-customer-experience-representative-lake-forest.json","meta":{"generated_at":"2026-11-06T11:56:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767730},"rest":"https://alion.io/mcp/rest/get_company?id=1767730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrainger-customer-experience-representative-lake-forest"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrainger-customer-experience-representative-lake-forest"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrainger-customer-experience-representative-lake-forest"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grainger-customer-experience-representative-lake-forest\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrainger-customer-experience-representative-lake-forest"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3651054}},{"tool":"search_jobs","arguments":{"company":"grainger.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3651054},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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