{"id":2274287,"url":"https://alion.io/job/grainger-sales-service-representative-7-on-7-off","title":"Sales & Service Representative 7 on/ 7 off","company":{"id":1767730,"name":"Grainger","domain":"grainger.com","url":"https://alion.io/company/grainger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0.067,"time_to_fill_p50_days":23,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort McMurray, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T07:00:00Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-11-04T14:24:01Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Work Location Type: Onsite\nAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.\nOur welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.\nCompensation\nThis position is hourly, and the starting pay rate is$31.50/hour, and eligibility for an incentive target of $1,800 which is contingent upon achieving both individual and company performance objectives.\nThe pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.\nThis job posting is for an existing vacancy.\nPrimary Function:\nThe Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance.\nThis role follows a 7-days-on, 7-days-off rotation with 12-hour shifts. Shifts alternate between days and nights, switching upon return from the 7-day break.\nYou Will\n\nDeliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.\nManage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.\nExecute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.\nBuild strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.\nSupport sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.\nLeverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.\nMaintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.\nProvide flexible support across customer service, sales, operational, branch, and warehouse activities as required.\nYou Have\n\nHigh School Diploma/GED required\n1+ years customer service experience required\nDemonstrates a strong work ethic and personal commitment to get the job done\nDemonstrated focus on “wowing” the customer with exceptional service\nTeam-player and an ability to work independently\nKnowledge of industrial and/or safety products is preferred\nSuperior interpersonal, problem solving and customer service skills to effectively build relationships\nStrong communication skills, ability to convey message in an organized, clear and effective manner\nA self starter, taking action to achieve goals beyond what is required\nStrong time management and organizational skills, with proven ability to adhere to tight deadlines\nProficient computer skills and aptitude\nKnowledge of dangerous goods and WHMIS regulations is required\nPost Secondary education or equivalent work experience\nThe position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.\nMust be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.\nThis role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.\nSome customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.\nRewards and Benefits\nOur programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):\nMedical, dental, vision and prescription drug coverage\nPaid time off (PTO) and up to 12 company holidays per year (dependent on home province)\nLife insurance coverage, including spousal and dependent life insurance.\nEmployee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns\nRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future\nEducational & Professional Membership Fee Assistance program\nEmployee discounts, team member perks and more!\nDEI Statement\nWe encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.\nWe are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.\nPre-employment background checks are required for all external candidates. 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