{"id":3413156,"url":"https://alion.io/job/grainger-technical-product-support-specialist-electrical","title":"Technical Product Support Specialist - Electrical","company":{"id":1767730,"name":"Grainger","domain":"grainger.com","url":"https://alion.io/company/grainger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Lake Forest, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":399},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Use","optional":false}],"status":"live","first_seen_at":"2026-10-28T18:32:10Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T09:07:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Work Location Type:Remote\nReq Number 336365\nAbout Grainger\nW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.\nCompensation\nThe anticipated base pay compensation range for this position is $24.67- $37.02. This role is eligible for an incentive target of up to % or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.\nRewards and Benefits\nWith benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:\nMedical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.\n18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.\n6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.\nEmployee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.\nMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.\nFor additional information and details regarding Grainger’s benefits, please click on the link below:\nhttps://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire\nGrainger Benefits\nThe pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.\nThe anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.\nGrainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.\nPosition Details:\nWe are hiring a Technical Product Support (TPS) Specialist for our Electrical product support team. In this specialized role, you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. Enjoy your weekends off!! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.\nSee how Technical Product Support Specialists help customers find the products they need for our different product categories!\nThe ideal skill set for this role is found in those who have experience applying, maintaining, and troubleshooting the following:\nElectrical and lighting systems, wiring, and controls. (electrical experience is required, we will train on lighting systems as needed).\nExperience with Industrial Controls and Automation.\nYou Will:\nCommunicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.\nProvide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.\nUse industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.\nCapture and forward feedback product teams about products based on interaction with customers and field team members.\nYou Have:\n Qualified candidates must have 5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical and lighting systems, wiring, and controls. (Electrical experience is required, we will train on lighting systems as needed).\nExperience with Industrial Controls and Automation.\nProficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors. \nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.\nWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.","description_format":"text","description_chars":5847,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Wholesale","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-28T18:32:10Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:20","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/grainger-technical-product-support-specialist-electrical","json_url":"https://alion.io/job/grainger-technical-product-support-specialist-electrical.json","meta":{"generated_at":"2026-10-30T15:08:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767730},"rest":"https://alion.io/mcp/rest/get_company?id=1767730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrainger-technical-product-support-specialist-electrical"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrainger-technical-product-support-specialist-electrical"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrainger-technical-product-support-specialist-electrical"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grainger-technical-product-support-specialist-electrical\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrainger-technical-product-support-specialist-electrical"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3413156}},{"tool":"search_jobs","arguments":{"company":"grainger.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3413156},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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