{"id":1163130,"url":"https://alion.io/job/grandview-animal-hospital-veterinary-client-service-representative","title":"Veterinary Client Service Representative","company":{"id":676363,"name":"Grandview Animal Hospital","domain":"grandviewvet.com","url":"https://alion.io/company/grandviewvet","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Grandview, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T16:59:40Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T09:35:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Veterinary Client Service Representative (CSR) Wanted!\nLove animals? Thrive on helping people? Enjoy creating exceptional experiences for both pets and their humans? If that sounds like you, keep reading.\nWe're looking for a full-time Client Service Representative (CSR) who brings positive energy, outstanding customer service skills, and a genuine passion for helping pets and their families. As the first and last impression of our hospital, you'll play a vital role in creating a welcoming, compassionate, and efficient experience for every client who walks through our doors.\nIf you're the kind of person who can juggle phone calls, appointments, client questions, and puppy cuddles-all while keeping a smile on your face-you'll fit right in.\nWhat You'll Be Doing\nAs a key member of our veterinary team, you'll:\nGreet clients and patients warmly and professionally upon arrival.\nCreate a welcoming and positive first impression for every pet and pet parent.\nSchedule appointments efficiently while helping clients find the best care options for their pets.\nAnswer incoming phone calls, emails, and text messages with professionalism, empathy, and accuracy.\nCheck clients in and out, process payments, and review invoices.\nExplain hospital services, policies, treatment plans, wellness programs, and preventative care recommendations.\nAssist clients with medication refills, appointment reminders, and follow-up communications.\nMaintain accurate client and patient records within the practice management system.\nCoordinate communication between veterinarians, technicians, assistants, and clients.\nHandle client concerns and resolve issues with compassion and professionalism.\nEducate pet parents on preventive care, wellness visits, vaccination schedules, and hospital resources.\nSupport the medical team by ensuring client information is accurate and complete before appointments.\nManage daily appointment flow and help maximize schedule efficiency.\nAssist with administrative tasks including filing, data entry, inventory support, and record management.\nHelp maintain a clean, organized, and welcoming reception area and lobby.\nBuild lasting relationships with clients through exceptional service and personalized care.\nAdvocate for every pet and family by ensuring they feel heard, supported, and cared for throughout their visit.\nWho You Are\nYou're not just looking for a job-you want to make a difference every day.\nYou have:\nA minimum of 2 years of customer service experience required.\nPrevious veterinary, animal care, medical office, or client service experience preferred.\nExcellent communication and interpersonal skills.\nStrong multitasking abilities and attention to detail.\nThe ability to remain calm, compassionate, and professional in fast-paced or emotional situations.\nExperience handling multiple phone lines, scheduling software, and computer systems.\nStrong organizational and time management skills.\nA positive attitude and team-first mindset.\nA genuine love for animals and the people who love them.\nThe ability to provide exceptional service while maintaining accuracy and efficiency.\nWhy You'll Love It Here\nCompetitive compensation (depending on experience) including base pay and 401(k) match.\nComprehensive health and wellness benefits that start on day one.\nFlexible work schedules to support your life outside of work.\nPaid Time Off (PTO) because we truly believe in a TREAT YOURSELF mentality.\nA BIG focus on learning and growing with opportunities for professional development.\nMentorship and real career growth opportunities.\nA supportive team culture where your contributions matter.\nAnd the little (big) things, like comfy scrubs, four-legged coworkers, and lots of adorable patients.\nReady to Join the Pack?\nIf you're a Client Service Representative who wants to create meaningful connections, support exceptional veterinary care, and make a real impact on pets and their families every day, we'd love to meet you.\nApply today and help us make tails wag, purrs louder, and lives better.\nQuestions? Contact our clinical staff recruiter at .","description_format":"text","description_chars":4105,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Health Care","Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-24T00:53:33Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/grandview-animal-hospital-veterinary-client-service-representative","json_url":"https://alion.io/job/grandview-animal-hospital-veterinary-client-service-representative.json","meta":{"generated_at":"2026-09-24T11:26:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}