{"id":3289682,"url":"https://alion.io/job/granicus-ai-solutions-engineer3","title":"AI Solutions Engineer3","company":{"id":1264,"name":"Granicus","domain":"granicus.com","url":"https://alion.io/company/granicus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":178000,"period":"year","method":"global_role_seniority_cell","sample_n":875},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Context Engineering","optional":false},{"name":"Copilot","optional":false},{"name":"Function Calling","optional":false},{"name":"Hallucination","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-10-04T07:10:44Z","employer_posted_date":null,"last_verified_at":"2026-10-04T07:10:44Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.\nOver the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.\nWant to know more? See more of what we do here.\nJob SummaryThe AI Solutions Engineer designs, builds, evaluates, and operates AI-powered systems that support revenue workflows across Sales, Marketing, Customer Success, Support, and GTM Operations. This role is responsible for turning AI designs and requirements into production-grade, measurable, and reliable AI solutions that deliver demonstrable business impact.\nThis role sits at the intersection of AI engineering, Revenue Operations, and systems delivery. The RevOps AI Engineer partners closely with RevOps AI Product Management, AI Solutions Architects, and GTM stakeholders to implement AI agents, workflows, and automation that are grounded in trusted data, governed content pipelines, rigorous evaluation frameworks, and continuous post-launch measurement.\nThis role is ideal for an engineer who values reliability, quality, and outcomes over experimentation, and who can operate AI systems as durable operational capabilities embedded in core revenue workflows.\nWhat Your Impact Will Look LikeEssential FunctionAI Engineering & Implementation\nBuild, test, deploy, and operate AI-powered workflows, agents, and automations embedded within core RevOps systems (e.g., Salesforce, Microsoft 365, Azure AI & Copilot surfaces).\n\nImplement prompt logic, orchestration flows, tool calling, and context-retrieval mechanisms for LLM-based systems.\n\nPartner with AI Solutions Architects to translate approved solution designs into scalable, maintainable, and secure implementations.\n\nEnsure AI solutions are production-ready, observable, resilient, and aligned to defined business outcomes.\n\nSupport iterative enhancement cycles based on measured performance and stakeholder feedback.\n\nLLM Evaluation & Quality Frameworks\nDesign, implement, and maintain LLM evaluation frameworks that assess accuracy, relevance, consistency, and outcome impact.\n\nImplement offline evaluations using curated test datasets, golden answers, and regression test suites.\n\nImplement online evaluations, including user feedback loops, telemetry, and behavioral usage signals.\n\nDefine evaluation thresholds, quality gates, and readiness criteria required for launch and scale.\n\nPartner with Product and RevOps leadership to ensure evaluation results inform release decisions, prioritization, and iteration.\n\nHallucination Reduction & Reliability\nDesign and implement hallucination-reduction strategies in production systems, including: \nRetrieval-augmented generation (RAG) patterns\n\nContext filtering, grounding, and citation techniques\n\nGuardrails, validation checks, and response constraints\n\nContinuously monitor AI outputs, confidence signals, and failure modes in live environments.\n\nInvestigate root causes of incorrect or low-confidence outputs and implement corrective improvements.\n\nContribute to shared standards for explainability, traceability, and user trust in AI-assisted workflows.\n\nMetrics, Telemetry & Impact Measurement\nDefine and instrument metrics for AI systems, focused on outcomes rather than feature delivery.\n\nTrack model and workflow performance across quality, adoption, latency, and reliability dimensions.\n\nBuild telemetry that connects AI usage to downstream operational and revenue impact (e.g., cycle time reduction, capacity unlocked, risk reduced).\n\nPartner with analytics teams to ensure AI metrics are trustworthy, interpretable, and consistently applied across initiatives.\n\nSupport post-launch measurement to validate realized impact within defined timeframes.\n\nData, Context & Governance\nImplement context pipelines that draw from structured data, documents, and governed knowledge assets.\n\nSupport enterprise content readiness by consuming content through standardized pipelines rather than ad hoc document handling.\n\nEnforce data quality, access controls, grounding standards, and versioning in AI workflows.\n\nSupport governance requirements including documentation, testing, auditability, and change management.\n\nEnsure compliance with privacy, security, and responsible AI guidelines across all implementations.\n\nCross-Functional Collaboration\nWork closely with RevOps AI Product Managers to understand intent, success criteria, adoption goals, and delivery priorities.\n\nCollaborate with AI Solutions Architects, Systems teams, and GTM stakeholders to ensure implementations align with real-world workflows.\n\nSupport enablement and adoption efforts by improving system reliability, explainability, and usability.\n\nParticipate in reviews and retrospectives to continuously improve delivery quality and operational impact.\n\nKnowledge / Skills / Abilities\nStrong software, data, or automation engineering background with experience operating production systems.\n\nHands-on experience building and operating LLM-based workflows and agents.\n\nDemonstrated experience designing and operating LLM evaluation frameworks.\n\nFamiliarity with: \nOffline evaluations using test datasets and regression frameworks\n\nOnline evaluations using user feedback, telemetry, and behavioral signals\n\nExperience reducing hallucinations in production AI systems using grounding, validation, and guardrails.\n\nComfort defining metrics and success measures, not just implementing features.\n\nStrong understanding of retrieval-augmented generation (RAG), prompt design, and context engineering.\n\nFamiliarity with RevOps systems such as CRM, GTM tooling, and workflow platforms.\n\nStrong analytical mindset with the ability to debug complex AI system behavior.\n\nClear written and verbal communication skills across technical and non-technical audiences.\n\nExperience / Credentials\nExperience in AI engineering, applied machine learning, automation engineering, or related roles.\n\nExperience deploying AI or automation systems into production environments.\n\nExperience working with cross-functional product, operations, and systems teams.\n\nExperience supporting AI quality, reliability, and evaluation in live systems.\n\nOther Job Info\nRole operates in a highly cross-functional environment supporting end-to-end revenue operations.\n\nFocused on production reliability, measurable impact, and continuous improvement of AI systems.\n\n----Knowledge/Skills/Abilities\nDeliver AI-powered solutions that improve how Sales, Marketing, Customer Success, and Revenue Operations teams work by reducing manual effort, accelerating execution, and improving decision quality.\n\nBuild, deploy, and support production-grade AI agents, workflows, and automations integrated with platforms such as Salesforce, Microsoft 365, Azure AI, and Copilot.\n\nContribute to AI systems that are accurate, reliable, secure, and measurable, ensuring users can trust AI-generated outputs in critical business processes.\n\nDevelop evaluation and testing capabilities that improve solution quality and help prevent regressions as systems evolve.\n\nHelp reduce hallucinations and improve response quality through grounding, retrieval, validation, and guardrail techniques.\n\nInstrument telemetry and measurement frameworks that connect AI usage to operational and revenue outcomes.\n\nPartner with Product Managers, Architects, and GTM stakeholders to translate business requirements into scalable AI solutions that deliver measurable value.\n\nContribute to the continuous improvement of Granicus' AI capabilities through experimentation, operational excellence, and ongoing optimization after launch.\n\nYou Will Love This Job If You HaveA passion for building AI-powered products that solve real business problems rather than technology for technology's sake.\nExperience developing software, automation, data, or AI solutions that operate in production environments.\nHands-on experience with LLMs, AI agents, prompt engineering, orchestration frameworks, retrieval-augmented generation (RAG), or workflow automation\nStrong curiosity and a desire to understand why AI systems succeed, fail, or behave unexpectedly.\nAn analytical mindset and enjoyment of debugging complex technical problems using data and evidence.\nComfort working across technical and business teams to translate requirements into practical solutions.\nA quality-first approach with an appreciation for testing, reliability, observability, security, and governance.\nStrong communication skills and the ability to explain complex concepts to both technical and non-technical audiences.\nA desire to help shape how AI transforms revenue operations, customer engagement, and go-to-market workflows at scale.\nAbout UsDon’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!\nSecurity and Privacy Requirements\nResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.\n\nResponsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.\n\nThe TeamWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.\nThe Culture\nAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.\n\nA few culture highlights include – Employee Resource Groups to encourage diverse voices\n\nCoffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.\n\nMicrosoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.\n\nWe bring in special guests from time to time to discuss issues that impact our employeepopulation\n\nThe ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.\nOriginally posted on Himalayas","description_format":"text","description_chars":11650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.799,"p_room":0.45,"age_days":24,"expected_fill_days":15,"reasons":["seen:24","velocity","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/granicus-ai-solutions-engineer3","json_url":"https://alion.io/job/granicus-ai-solutions-engineer3.json","meta":{"generated_at":"2026-10-29T21:07:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1264},"rest":"https://alion.io/mcp/rest/get_company?id=1264"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgranicus-ai-solutions-engineer3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgranicus-ai-solutions-engineer3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgranicus-ai-solutions-engineer3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/granicus-ai-solutions-engineer3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgranicus-ai-solutions-engineer3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3289682}},{"tool":"search_jobs","arguments":{"company":"granicus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3289682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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