{"id":3289485,"url":"https://alion.io/job/granicus-automation-engineer-2-technical-support","title":"Automation Engineer 2 - Technical Support","company":{"id":1264,"name":"Granicus","domain":"granicus.com","url":"https://alion.io/company/granicus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":90000,"period":"year","method":"global_role_seniority_cell","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-18T20:04:23Z","employer_posted_date":null,"last_verified_at":"2026-10-18T20:04:23Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.\nOver the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.\nWant to know more? See more of what we do here.\nJob SummaryWe are hiring an early-career Automation Engineer to support Granicus Technical Support’s transition to an AI-first operation, where AI handles a growing share of customer interactions end-to-end. This role focuses on helping build, test, and deploy production-ready AI automations across Forethought, Salesforce, and Microsoft Copilot to improve AI resolution rate, reduce manual work, and enhance customer experience through scalable, reliable support workflows.\nEssential Function\nHelp build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot.\n\nSupport the design of workflows for auto-resolution, case enrichment, and routing.\n\nRapidly prototype, test, deploy, and iterate on scoped automation solutions.\n\nContribute to improvements in AI resolution rate and overall automation coverage.\n\nHelp reduce manual work across support operations through effective automation design.\n\nPartner with Support, CX, and AI teams to translate operational needs into practical solutions.\n\nContinuously improve automation performance using data, feedback, and iterative learning.\n\nWhat Your Impact Will Look LikeWhat Your Impact Will Look Like\nDeliver multiple scoped, production-ready AI automations within the first 3–6 months, with appropriate guidance and support.\n\nContribute to measurable improvement in AI resolution rate and automation coverage.\n\nHelp reduce manual case handling and improve operational efficiency across support workflows.\n\nDemonstrate growing ability to design, deploy, and improve automation solutions with increasing independence.\n\nKnowledge/Skills/Abilities\nFoundational experience building AI workflows or automations.\n\nExposure to APIs, scripting, or automation tools.\n\nAbility to learn new technologies quickly and apply them in practical support scenarios.\n\nStrong problem-solving mindset with a sense of ownership and accountability.\n\nExperience/Credentials:\nExperience with Salesforce or customer support tools is preferred.\n\nExposure to AI platforms such as Forethought, Microsoft Copilot, or equivalent solutions is preferred.\n\nFamiliarity with automation or low-code platforms is preferred.\n\nBackground in technical, engineering, or data-related fields is preferred.\n\nCandidates must demonstrate at least one working AI automation or project and be prepared to walk through it during interviews.\n\nYou Will Love This Job If You HaveYou Will Love This Job If You Have\nYou are a builder who turns ideas into working solutions quickly.\n\nYou are outcome-driven and focused on measurable impact.\n\nYou are comfortable working in ambiguity and moving fast.\n\nYou are curious, adaptable, and committed to continuous learning.\n\nAbout UsDon’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!\nSecurity and Privacy Requirements\nResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.\n\nResponsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.\n\nThe TeamWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.\nThe Culture\nAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.\n\nA few culture highlights include – Employee Resource Groups to encourage diverse voices\n\nCoffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.\n\nMicrosoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.\n\nWe bring in special guests from time to time to discuss issues that impact our employeepopulation\n\nThe ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.\nOriginally posted on Himalayas","description_format":"text","description_chars":5919,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":0.9,"age_days":10,"expected_fill_days":15,"reasons":["seen:10","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/granicus-automation-engineer-2-technical-support","json_url":"https://alion.io/job/granicus-automation-engineer-2-technical-support.json","meta":{"generated_at":"2026-10-29T15:40:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1264},"rest":"https://alion.io/mcp/rest/get_company?id=1264"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgranicus-automation-engineer-2-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgranicus-automation-engineer-2-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgranicus-automation-engineer-2-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/granicus-automation-engineer-2-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgranicus-automation-engineer-2-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3289485}},{"tool":"search_jobs","arguments":{"company":"granicus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3289485},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}