{"id":3732093,"url":"https://alion.io/job/granicus-site-reliability-engineer-3","title":"Site Reliability Engineer 3","company":{"id":1264,"name":"Granicus","domain":"granicus.com","url":"https://alion.io/company/granicus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"C++","optional":false},{"name":"Chaos Engineering","optional":false},{"name":"Chef","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"NLP","optional":false},{"name":"Prometheus","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"Recommender Systems","optional":false},{"name":"Reinforcement Learning","optional":false},{"name":"Ruby","optional":false},{"name":"Self-Healing","optional":false},{"name":"Semantic Search","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SRE","optional":false},{"name":"Unix","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-11-01T13:13:57Z","employer_posted_date":null,"last_verified_at":"2026-11-01T13:13:57Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.\nOver the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.\nWant to know more? See more of what we do here.\nJob SummaryGranicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.\nWhat Your Impact Will Look LikeGranicus is seeking a Site Reliability Engineer (SRE3) with strong AIOps capabilities to modernize reliability engineering through observability, automation, and AI-assisted operations. In this role, you will improve service reliability, reduce operational toil, accelerate incident response, and help build scalable, resilient platforms supporting both traditional and AI/ML-powered workloads. \nWhat your impact will look like AI, MCP & AIOpsLead adoption of AI-first SRE practices across monitoring, incident response, and automation \nDesign and implement MCP-based integrations connecting systems like Elastic, Jira, and cloud platforms \nBuild and operationalize AI agents for SRE workflows (incident triage, RCA, alert summarization, runbooks) \nDrive AIOps maturity: alert correlation, anomaly detection, assisted RCA \nDevelop predictive models for capacity, failures, and incidents \nDay-to-day Operations On-call Production Support:Provide production support on a shift according to the team on-call roster. \nWhile not on call for production support, work on SRE projects and Tech support escalated and internal engineering/implementation team raised tickets \nWork on SREs backlog items. \nLeverage AI-assisted triage tools & MCP frameworks to prioritize alerts, detect anomaly patterns, and reduce noise during on-call \nContinuously improve AI-driven incident routing and recommendation systems to optimize response efficiency. \nMonitor and Maintain Systems:Proactively monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability. \nEffectively identifies & addresses monitoring and observability gaps \nImplements effective alerting & notifications, minimizing false alerts \nCreates and manages effective SRE Dashboards to report Key business metrics, SLAs, SLOs, SLIs & error budgets \nEnsure SREs are meeting or improving on established SLOs \nProactively & effectively evaluates capacity planning to handle growth - scalability & traffic load \nContributes to innovative solutions like AI Assistant for proactive issue detection & response \nDesign and implement AI/ML-based anomaly detection for proactive identification of system degradation \nUtilize predictive analytics models for capacity forecasting, incident prediction, and failure prevention. \nIntegrate AIOps platforms (like Elastic AI assistant) for intelligent alert correlation and root cause suggestions. \nDevelop self-learning monitoring systems that evolve with application behavior. \nSystem reliability Improvements:Actively participates and tracks execution of SRE projects aimed at improving system reliability \nEffectively collaborates with cross teams to prevent reliability issues \nReviews change management tickets to identify and mitigate potential risks to system reliability \nEnsure active participation in change activities and verify that accurate validations are performed by SRE & Engineering teams post implementation. \nParticipate in architecture reviews & assess the impact of architectural decisions on system reliability \nInitiatives to perform chaos experiments to continuously learn and improve performance & stability of our systems \nContributes to innovative solutions that enhance system reliability & scalability \nDrive initiatives to build self-healing systems using ML-based decision engines \nUse AI models to simulate failure scenarios and predict system behavior under stress (intelligent chaos engineering) \nIdentify reliability risks using pattern detection across logs, metrics, and traces. \nContribute to building adaptive scaling systems using ML-based workload prediction. \nIncident Management:Actively participate in troubleshooting and resolving incidents, performing root cause analysis, Incident postmortems and implementing long-term fixes to prevent recurrence. \nAcknowledge & quick recovery from incidents \nMaintains quality of Root cause analysis (RCA) and corrective action plans \nProactively monitors, measures & adheres to optimal MTTR & MTTA requirements \nImproves quality of SOPs, Adapts AI tools to reduce MTTR \nLeverage AI-driven root cause analysis tools to accelerate incident diagnosis. \nImplement automated incident summarization and timeline reconstruction using NLP models \nUse AI copilots to recommend remediation steps during live incidents \nAnalyze historical incidents using ML to identify recurring patterns and prevent reoccurrence \nAdopt AI-driven runbooks for faster response execution and decision-making. \nAutomated Processes:Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention & reduce Toil \nBuild intelligent automation pipelines that adapt based on system conditions. \nDevelop AI-powered bots/assistants for routine operational tasks. \nImplement reinforcement learning-based optimization for operational workflows. \nContinuously identify automation opportunities using operational data insights. \nDocumentation:Create and maintain accurate documentation for technology, processes, and troubleshooting. \nEnsure completeness and knowledge sharing across teams. \nContributes to innovative solutions to build AI based knowledgebase \nBuild and maintain an AI-powered knowledge base with semantic search capabilities. \nImplement NLP-based knowledge retrieval systems for faster troubleshooting \nAuto-generate documentation from system events, incidents, and architecture changes. \nSecurity:Implement and adhere to security best practices to protect our systems and data. \nUse AI-driven anomaly detection for security threats and unusual system behaviour. \nCollaborate with security teams to integrate ML-based threat detection and risk scoring systems.\nCollaboration:Partner closely with Engineering teams to enhance reliability. \nProvide feedback on architecture and design. \nParticipate in release reviews, risk assessments, and Go/No-Go decisions. \nPresent monitoring and observability status to stakeholders \nAdvocate for AI-first observability and reliability practices across engineering teams. \nCollaborate with data/ML teams to operationalize AI models in production environments (MLOps). \nDrive adoption of AI-assisted development and operational tooling across teams. \nYou Will Love This Job If You HaveTools and Technologies6+ years of experience in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems \nStrong expertise in Linux/Unix, networking, distributed systems, and cloud platforms such as AWS, Azure, or Google Cloud \nExperience with scripting languages such as Python, Bash, or Ruby and programming languages (Go, Java, C++). \nAdvanced knowledge of cloud, monitoring and Observability tools (Elastic, Prometheus, Grafana, Pingdom) \nExperience with infrastructure automation, CI/CD pipelines and configuration tools such as Terraform, Ansible, Chef, or Puppet. \nExperience integrating AIOps capabilities into observability stacks (metrics, logs, traces) for intelligent alerting, noise reduction, and root cause analysis. \nExperience working with AI-assisted coding tools such as Cursor, GitHub Copilot, or similar developer copilots \nFamiliarity with Model Context Protocol (MCP) for integrating AI agents with enterprise systems (e.g., Jira, Elastic, cloud platforms) \nAbility to design or leverage AI agents for SRE workflows (incident triage, RCA generation, alert summarization, runbook execution) \nExperience building or integrating context-aware automation systems using MCP or similar frameworks \nCertifications: \nCertifications such as AWS Certified Solutions Architect, AWS Certified Machine Learning – Specialty, or Google Cloud Professional DevOps Engineer are a plus. \nJob InfoShift work – Rotation shifts \nRemote - INDIA \nAbout UsDon’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!\nSecurity and Privacy Requirements\nResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.\n\nResponsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.\n\nThe TeamWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.\nThe Culture\nAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.\n\nA few culture highlights include – Employee Resource Groups to encourage diverse voices\n\nCoffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.\n\nMicrosoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.\n\nWe bring in special guests from time to time to discuss issues that impact our employeepopulation\n\nThe ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.\nOriginally posted on Himalayas","description_format":"text","description_chars":11474,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Digital Government"],"lifecycle":[{"event":"open","at":"2026-11-04T08:28:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/granicus-site-reliability-engineer-3","json_url":"https://alion.io/job/granicus-site-reliability-engineer-3.json","meta":{"generated_at":"2026-11-07T13:02:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1264},"rest":"https://alion.io/mcp/rest/get_company?id=1264"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgranicus-site-reliability-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgranicus-site-reliability-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgranicus-site-reliability-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/granicus-site-reliability-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgranicus-site-reliability-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3732093}},{"tool":"search_jobs","arguments":{"company":"granicus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3732093},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}