{"id":521615,"url":"https://alion.io/job/granola-customer-success-manager","title":"Customer Success Manager","company":{"id":37744,"name":"Granola","domain":"granola.ai","url":"https://alion.io/company/granola","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":66,"open_postings":21,"ghost_share":0.571,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-06-09T15:30:07Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-30T20:26:54Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":141},"description":"About Granola\nHey! We're team Granola We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what's important and less time on admin.\nThe Opportunity\nWe're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion.\nWhat You'll Do\nOwn and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.\n\nRun high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.\n\nBecome a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.\n\nTake on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.\n\nContribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.\n\nCollaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.\n\nWhat We're Looking For\nYour background looks something like…\n4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).\n\nExperience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style products) rather than large, heavy enterprise motions.\n\nComfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni). Experience with AI products & integrations is a strong plus.\n\nUS-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).\n\nAs a person you...\nYou're a builder: resourceful, self-sufficient, and excited to help shape CS processes, playbooks, and systems as we grow.\n\nYou're hungry and ambitious. You care about growth, impact, and taking on wide scope in a small team.\n\nYou're genuinely customer-obsessed: you build strong rapport, ask sharp discovery questions, and leave people feeling understood and supported.\n\nYou're curious about product and AI, and enjoy digging into how things work and pushing for deeper understanding.\n\nYou communicate clearly, collaborate well with Sales and Product, and are comfortable operating with ambiguity in a fast-moving startup.\n\nNice to have\nHands-on experience with AI tooling or integrations (e.g., MCP-style integrations, AI-powered workflows, or similar).\n\nExperience at an earlier-stage company where you helped shape the CS function.\n\nAbout the Opportunity\nWe are living in the most exciting time for tool builders since Engelbart's demo in 1968 and we want to assemble the best crew to build this future together. Our compensation philosophy is to hire the best people in the market and pay them accordingly with salary, variable, and equity.\nLastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.","description_format":"text","description_chars":3578,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Office & Productivity Software"],"lifecycle":[{"event":"open","at":"2026-09-08T01:58:06Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.133,"p_room":0.28,"age_days":142,"expected_fill_days":27,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/granola-customer-success-manager","json_url":"https://alion.io/job/granola-customer-success-manager.json","meta":{"generated_at":"2026-10-30T21:42:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37744},"rest":"https://alion.io/mcp/rest/get_company?id=37744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgranola-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgranola-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgranola-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/granola-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgranola-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":521615}},{"tool":"search_jobs","arguments":{"company":"granola.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":521615},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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