{"id":2029333,"url":"https://alion.io/job/granola-tech-ops-lead","title":"Tech Ops Lead","company":{"id":37744,"name":"Granola","domain":"granola.ai","url":"https://alion.io/company/granola","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":67,"open_postings":20,"ghost_share":0.55,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:18:22Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-16T01:04:15Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"You'll be the person colleagues turn to when something isn't working, they need access to a tool, or they're getting set up for their first day.\nDay-to-day support will be the core of your role. Alongside helping people get unstuck, you'll spot recurring problems and improve the systems behind them, making our systems easier to use and manage as we grow.\nThere’s room to shape the role around your strengths. If you enjoy scripting, building internal tools, or improving how our systems fit together, there’s plenty of opportunity to apply those skills. Your first priority will be making sure colleagues get great day-to-day support, with scope to take on larger technical projects as the function grows.\nIn this role, you will:\nBe the first point of contact for internal support questions in Slack and in person.\n\nDeliver laptop onboarding sessions for new joiners and ensure they have all the hardware and accounts they need\n\nManage our macOS and Windows devices using Fleet\n\nAdminister Google Workspace and our other SaaS tools, managing accounts, permissions, and licences\n\nMaintain our office IT hardware across our London and SF offices\n\nMake repeat tasks simpler through automation, sensible defaults, and clear documentation\n\nYour background looks something like:\nExperience managing devices through an MDM platform. We use Fleet, but experience with other platforms is welcome.\n\nExperience in Google Workspace and SaaS administration\n\nExperience automating common tasks\n\nClear communication with people of different technical backgrounds, including talking someone through an unfamiliar setup or problem.\n\nAs a person, you…\nEnjoy helping people and making it easy to ask for help, however small the question.\n\nAre excited to work in-person from our office in London (most of the time)\n\nLove working in a startup environment (you either have experience working in a startup or are really drawn to the zero-to-one phase)\n\nValue working with people who are kind, ambitious, and pragmatic\n\nAre comfortable with a day shaped by incoming requests, balancing urgent problems with work that prevents the next one.\n\nAbout the opportunity\nWe are living in the most exciting time for tool builders since Engelbart's demo in 1968. We want to assemble the best crew to build this future together, here in London. Our compensation philosophy is to pay slightly above market on salary and above market on equity.\nWe do our best work in person, and so our team spends time together five days per week in our new, bright, and spacious office at Old Street. We are happy to offer relocation assistance to candidates who'll be moving to London to join us.\nLastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.","description_format":"text","description_chars":2838,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["LLM & Generative AI","Office & Productivity Software"],"lifecycle":[{"event":"open","at":"2026-10-07T13:47:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/granola-tech-ops-lead","json_url":"https://alion.io/job/granola-tech-ops-lead.json","meta":{"generated_at":"2026-10-16T03:20:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37744},"rest":"https://alion.io/mcp/rest/get_company?id=37744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgranola-tech-ops-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgranola-tech-ops-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgranola-tech-ops-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/granola-tech-ops-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgranola-tech-ops-lead"}]}