{"id":1914812,"url":"https://alion.io/job/grant-cardone-mentor-program-coordinator","title":"Mentor Program Coordinator","company":{"id":2055735,"name":"Grant Cardone","domain":"grantcardone.com","url":"https://alion.io/company/grantcardone-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aventura, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:55:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T14:31:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nThe Mentor Program Coordinator is responsible for ensuring a seamless and structured onboarding experience for new corporate clients entering the mentoring ecosystem. In a fast-paced, mission-driven environment, this role plays a critical part in transitioning clients from point of sale to active participation with clarity, confidence, and operational precision.\nYou will serve as a central liaison between Sales, Finance, Coaching, Platform, and Community teams-ensuring clients are activated efficiently, matched appropriately with mentors, and supported throughout the early stages of engagement. This role requires strong organization, proactive communication, and the ability to manage multiple workflows while maintaining a client-first mindset.\nYour performance directly impacts client retention, mentor utilization, program satisfaction, and long-term revenue continuity.\nKey Responsibilities\nClient Onboarding & Program Activation\nContact new corporate clients within 24 business hours to schedule onboarding sessions.\n\nManage onboarding calendars to ensure efficient scheduling and seamless transitions.\n\nConduct structured onboarding calls that clearly outline expectations, program structure, and next steps.\n\nSubmit platform access forms for clients requiring system reinstatement (e.g., CEO access).\n\nAttend 7-Figure and Thursday Mentorship calls to stay aligned with program updates and action items.\n\nMentor Allocation & Program Coordination\nTrack mentor allocations to ensure clients are matched within 24-48 business hours.\n\nAssign advocacy calls to available mentoring agents based on calendar capacity.\n\nFollow up on unresponsive clients to restore communication and maintain engagement.\n\nEnsure smooth coordination between clients and mentors during program initiation.\n\nAccount Oversight & Retention Monitoring\nMonitor client accounts to confirm active enrollment and payment status.\n\nNotify appropriate teams of payment discrepancies or accounts requiring follow-up.\n\nInform Coaching and Mentoring teams when chargebacks occur to pause services immediately.\n\nTrack and manage client pause requests, ensuring timely reactivation of mentoring services.\n\nMaintain accurate opportunity sheets and renewal tracking documentation.\n\nFlag clients nearing renewal and coordinate follow-up efforts to support retention and revenue continuity.\n\nInbound Support & Workflow Management\nSort and prioritize incoming Zendesk communications, escalating urgent matters appropriately.\n\nEnsure client inquiries are handled promptly and documented accurately.\n\nMaintain clear communication across departments regarding client status updates and action items.\n\nCross-Department Collaboration\nPartner with Sales, Finance, Coaching, Platform, and Community/Event teams to ensure seamless service delivery.\n\nCoordinate with Community and Events teams to identify high-performing clients suitable for testimonials or success stories.\n\nCommunicate recurring client trends or operational inefficiencies to leadership for process improvement.\n\nClient Experience & Conflict Resolution\nDe-escalate client concerns with professionalism and empathy.\n\nProvide clear, structured, and solution-oriented communication throughout onboarding and program coordination.\n\nExercise sound judgment when balancing company policy with client satisfaction.\n\nQualifications\nExperience\nExperience in client relations, program coordination, onboarding, or customer support roles.\n\nPresentation or onboarding facilitation experience preferred.\n\nExposure to mentoring, coaching, or sales-support environments is beneficial.\n\nSkills & Competencies\nStrong written and verbal communication skills.\n\nProfessional phone presence and confident client engagement ability.\n\nAbility to manage multiple workflows and competing priorities effectively.\n\nStrong organizational discipline and follow-through.\n\nCompetent problem-solving skills with sound judgment.\n\nTechnical aptitude and ability to learn internal systems quickly.\n\nProficiency in Google Workspace (Drive, Sheets, Docs).\n\nExperience with HubSpot or other CRM platforms preferred.\n\nWorking knowledge of Microsoft Office, Google Suite, and Mac operating systems.\n\nTyping speed of approximately 40+ words per minute.\n\nPersonal Attributes\nPositive, service-oriented mindset aligned with a growth-driven culture.\n\nCalm and composed under pressure.\n\nDetail-oriented and highly accountable.\n\nProactive communicator who drives clarity across teams.\n\nTeam-oriented with strong cross-functional collaboration skills.\n\nSuccess in This Role\nClients are onboarded within established service timelines.\n\nMentor assignments occur promptly and accurately.\n\nPayment and renewal issues are identified early and addressed proactively.\n\nZendesk inquiries are resolved efficiently with strong documentation.\n\nClient engagement remains strong due to structured onboarding and consistent follow-up.\n\nWhy This Role Stands Out\nDirect impact on mentor utilization, client activation, and retention.\n\nCross-functional visibility across Sales, Finance, Coaching, and Events teams.\n\nOpportunity to influence revenue continuity and client success outcomes.\n\nClear growth pathway within Client Relations, Program Management, or Operations leadership.\n10X TOTAL REWARDS\nWe offer a comprehensive benefits package for full-time employees that includes:\nMedical, dental, and vision for employees and their dependents\nPaid Time Off policy that increases based on tenure with the company\nEmployee Assistance Program through Mutual of Omaha\n401k with company match\nPet Insurance through MetLife for your 10X pets \nCompany Paid Employee wellness initiatives through BeyondMed\nProfessional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing\nUncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so)\nCOMMITMENT TO DIVERSITY\nAs an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Grant Cardone Enterprises recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.","description_format":"text","description_chars":6605,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-05T15:50:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/grant-cardone-mentor-program-coordinator","json_url":"https://alion.io/job/grant-cardone-mentor-program-coordinator.json","meta":{"generated_at":"2026-10-13T16:33:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2055735},"rest":"https://alion.io/mcp/rest/get_company?id=2055735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrant-cardone-mentor-program-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrant-cardone-mentor-program-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrant-cardone-mentor-program-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grant-cardone-mentor-program-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrant-cardone-mentor-program-coordinator"}]}