{"id":3708326,"url":"https://alion.io/job/grapevine-msp-technology-services-technical-support-technician-2","title":"Technical Support Technician","company":{"id":6890,"name":"Grapevine MSP Technology Services","domain":"grapevinemsp.com","url":"https://alion.io/company/grapevine-msp-technology-services","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Visalia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-11-03T22:02:29Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T13:30:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Authorized Technical Support Technician\nVisalia, CA | Full-Time\nGrapevine MSP is the largest managed IT services provider in California's Central Valley. Since 2009, CEO Joe Gregory and a growing team of 60+ people have helped local businesses run on reliable, secure technology that stays out of the way so they can focus on their work. We deliver proactive support, cybersecurity, cloud services, VoIP, and consulting across a wide range of client environments. As Microsoft Tier 1 Partners, we keep the approach practical: understand the issue, resolve it properly, and leave the client in a stronger position than we found them.\nThe Role\nThis is the next step beyond basic desktop support. You'll handle more complex tickets, dig into issues that Tier 1 escalates, and own problems that require deeper troubleshooting across Windows environments, Active Directory, networking, and common line-of-business applications.\nYou'll still talk to users and document your work, but the expectation is higher: resolve the issue when you can, escalate cleanly when you can't, and start recognizing patterns that keep the same problems from coming back. This role is a good fit if you already have solid hands-on experience and want more technical ownership without jumping straight into pure engineering work.\nWhat You'll Be Doing\nTroubleshoot and resolve intermediate hardware, software, and connectivity issues that go beyond basic desktop support\nWork in Active Directory, Group Policy, and Microsoft 365 to fix access, permissions, and configuration problems\nDiagnose network-related issues (DNS, DHCP, connectivity, basic firewall rules) and work with infrastructure teams when needed\nPerform root-cause analysis on recurring problems and document both the fix and the underlying cause\nSupport and guide Tier 1 technicians on escalations while keeping clients informed\nAssist with patching, endpoint management, and basic maintenance tasks\nEscalate advanced issues to Tier 3 or vendors with clear notes and relevant logs\nRequirements\nWhat We're Looking For\n2+ years of IT support experience (MSP experience preferred)\nStrong hands-on troubleshooting skills in Windows environments\nPractical experience with Active Directory, Group Policy, and Microsoft 365\nSolid understanding of networking fundamentals\nAbility to prioritize multiple issues and work independently\nClear written and verbal communication with both technical and non-technical people\nComfortable documenting your work thoroughly so others can follow it\nBonus Points\nExperience with Azure, endpoint management tools, or common MSP platforms\nRelevant certifications (CompTIA Network+, Microsoft, or similar)\nPrevious experience mentoring or supporting junior technicians\nWhy This Role\nYou’ll see a broader range of problems than a pure Tier 1 desk and start building the judgment that higher-tier roles require. Training and development plans are available when you’re ready to move further. The team values people who take ownership and communicate clearly, especially when things aren’t straightforward.\nBenefits\nCompetitive pay\n401(k) with 4% company matching\nLow-cost medical, dental, and vision coverage\nPaid vacation and sick time\nPerformance bonuses\nWork-anniversary recognition\nEquipment and tools provided\nCovered training courses and Growth and Development Plans with industry-specific training\nTeam events and social events\nIf you can already fix most everyday problems and you're ready for work that requires more depth and ownership, we'd like to talk.","description_format":"text","description_chars":3527,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-03T22:02:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/grapevine-msp-technology-services-technical-support-technician-2","json_url":"https://alion.io/job/grapevine-msp-technology-services-technical-support-technician-2.json","meta":{"generated_at":"2026-11-06T17:53:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6890},"rest":"https://alion.io/mcp/rest/get_company?id=6890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrapevine-msp-technology-services-technical-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrapevine-msp-technology-services-technical-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrapevine-msp-technology-services-technical-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grapevine-msp-technology-services-technical-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrapevine-msp-technology-services-technical-support-technician-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3708326}},{"tool":"search_jobs","arguments":{"company":"grapevinemsp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3708326},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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