{"id":3170904,"url":"https://alion.io/job/graphcore-director-sustaining-engineering-2","title":"Director, Sustaining Engineering","company":{"id":33,"name":"Graphcore","domain":"graphcore.ai","url":"https://alion.io/company/graphcore","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":154,"ghost_share":0,"stale_share":0.117,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milpitas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":237000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T17:45:52Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T06:45:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Team\nThe Sustaining Engineering team supports deployed systems and associated data centre infrastructure, with a focus on reliability, serviceability, availability and continuous improvement.\nThe team works closely with product development, data centre operations, manufacturing, quality, sourcing and supplier teams to understand field performance, identify systemic issues and drive effective corrective actions.\nBringing together expertise across failure analysis, hardware systems, firmware and software, data engineering and quality, the team provides advanced technical support for complex issues and turns operational insight into measurable product and reliability improvements.\nResponsibilities and Duties\nLead and develop the Sustaining Engineering function, setting direction, priorities, operating rhythms and success measures for the team.\nBuild, manage and coach a multidisciplinary engineering team spanning failure analysis, systems engineering, firmware and software support, data engineering and quality-related disciplines.\nOwn the advanced technical support path for complex deployed-system issues, ensuring effective triage, root cause analysis, containment, corrective action and communication.\nEstablish and continuously improve processes for failure reporting, analysis, corrective action and prevention across deployed infrastructure.\nPartner with engineering, operations, manufacturing, quality, sourcing and suppliers to resolve recurring hardware, firmware, software and system-level reliability issues.\nUse fleet telemetry, service data, repair information and failure-analysis outputs to identify trends, quantify impact and prioritise engineering improvements.\nDrive effective feedback loops from deployed-system performance into design, validation, manufacturing, supplier quality and serviceability improvements.\nDefine requirements for tools, workflows, laboratory capability and data infrastructure needed to support effective sustaining engineering operations.\nDevelop scalable approaches to failure analysis, including laboratory processes, equipment strategy, external specialist support and effective handling of returned materials.\nEstablish metrics and reporting that provide clear visibility of reliability trends, issue status, corrective actions, risks and operational performance.\nEnsure effective collaboration across sites and functions, creating alignment around priorities, ownership and technical decisions.\nRepresent sustaining engineering in cross-functional reviews, technical discussions and operational forums, ensuring reliability and field-performance considerations inform decision-making.\nTranslate operational learning and technical analysis into strategic recommendations that improve the quality, reliability and supportability of Graphcore systems.\nCandidate Profile\nEssential:\nExperience leading sustaining engineering, reliability engineering, failure analysis, hardware systems engineering, data centre infrastructure engineering or a closely related technical function.\nStrong understanding of deployed-system reliability, root cause analysis, corrective action, serviceability and lifecycle improvement for complex hardware-based systems.\nExperience building and leading multidisciplinary engineering teams, including developing managers, technical leads and senior individual contributors.\nAbility to operate at both strategic and detailed technical levels, translating operational data and engineering analysis into clear priorities and action plans.\nExperience working across hardware, firmware, software, operations, quality, manufacturing, sourcing and supplier teams to resolve complex technical issues.\nStrong analytical capability, with experience using telemetry, quality data, service data and failure-analysis outputs to identify trends and support engineering decisions.\nDemonstrated ability to establish scalable engineering processes and drive continuous improvement across complex systems and organisations.\nExcellent communication and stakeholder management skills, with the ability to influence across functions and communicate complex technical issues clearly.\nAbility to create structure in ambiguous situations, make well-informed decisions and drive issues through to measurable resolution.\nStrong people leadership skills, with an emphasis on clear direction, coaching, accountability and effective collaboration.\nDesirable:\nExperience with large-scale data centre compute, server, storage, networking, power or cooling infrastructure.\nExperience with failure reporting, analysis and corrective action systems or equivalent structured reliability processes.\nFamiliarity with fleet telemetry, asset management, service management, data platforms or analytics systems used to support reliability and operational insight.\nExperience defining or scaling failure-analysis laboratory capability, including equipment, processes, external specialist support and supplier engagement.\nKnowledge of supplier quality engineering, manufacturing quality, field quality or returned-material analysis.\nExperience with statistical analysis, quality methods or engineering analysis tools used in root cause investigation and continuous improvement.\nUSA Benefits\nIn addition to a competitive salary, Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing and financial future. Our benefits include medical, dental and vision coverage, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, a 401(k) retirement plan, commuter benefits, wellness services and an Employee Assistance Programme (EAP). We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.","description_format":"text","description_chars":6078,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-23T18:29:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":69,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/graphcore-director-sustaining-engineering-2","json_url":"https://alion.io/job/graphcore-director-sustaining-engineering-2.json","meta":{"generated_at":"2026-10-24T09:38:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33},"rest":"https://alion.io/mcp/rest/get_company?id=33"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgraphcore-director-sustaining-engineering-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgraphcore-director-sustaining-engineering-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgraphcore-director-sustaining-engineering-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/graphcore-director-sustaining-engineering-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgraphcore-director-sustaining-engineering-2"}]}