{"id":1858461,"url":"https://alion.io/job/gravitee-customer-success-manager","title":"Customer Success Manager","company":{"id":52288,"name":"Gravitee","domain":"gravitee.io","url":"https://alion.io/company/gravitee","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-11T17:36:45Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-22T13:25:09Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.\nWe deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.\nWhy join us?\nThe Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security\n\nThe Momentum: A high-growth Leader - combining market credibility with startup speed\n\nThe DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure\n\nDon’t just watch the AI revolution. Build the infrastructure that controls and secures it.\nThe Role and Why It Exists\nGravitee is redefining how enterprises manage and govern APIs, events, and agents across modern architectures. As adoption accelerates across North America, we are expanding our new business sales team to capture this growth.\nAI and modern architecture are rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager, you will serve as the strategic guide and technical project lead driving successful enterprise platform deployments. Unlike traditional relationship-only CS roles, this position is heavily rooted in technical implementation, onboarding execution, and driving rapid time-to-value. You will guide enterprise accounts from initial contract signing through architecture integration, platform launch, and long-term expansion.\nWhat You Will Be Doing\nYour responsibilities will include, but are not limited to:\nOwn the technical implementation lifecycle, guiding enterprise clients from kickoff through architecture planning, platform launch, and long-term value realization.\n\nAct as the primary project lead and trusted technical advisor for enterprise accounts navigating complex API management and AI security deployments.\n\nPartner closely with Solutions Engineering, Support, and Product teams to resolve technical deployment roadblocks, clear integration friction, and escalate client requirements.\n\nDevelop customized customer success plans, defining clear onboarding milestones, technical success metrics, and platform adoption targets.\n\nMonitor account health, platform usage, and technical risk indicators to proactively mitigate churn and identify expansion opportunities.\n\nServe as the internal voice of the customer, bringing field feedback directly to Engineering and Product leaders to inform product roadmaps.\n\nLead quarterly business reviews and executive alignment sessions to showcase ROI and map out future architecture goals.\n\nEssential Skills\nThe right candidate will bring a combination of enterprise sales experience, technical curiosity, and strong execution skills:\n5+ years of experience in Customer Success, Technical Account Management, Implementation, or Professional Services within a fast-paced B2B SaaS environment.\n\nSolid domain knowledge or strong affinity for developer platforms, API management, event-driven architecture, or enterprise security.\n\nProven track record leading complex technical implementations for enterprise accounts with multi-stakeholder teams.\n\nStrong project management skills, with the ability to balance multiple client launches against tight timelines.\n\nHigh technical literacy - comfortable speaking with enterprise architects, security teams, and developers while translating complex concepts for business executives.\n\nWillingness to travel as needed for key client kickoffs, on-site workshops, and team alignments.\n\nWhat You Will Get at Gravitee\nComprehensive medical, dental, and vision coverage\n\n401K program with company participation\n\nEquity participation through our employee stock option plan\n\nGenerous paid time off, plus U.S. national holidays\n\nDedicated mental health days with an annual wellness allowance\n\nYour birthday off to celebrate your day\n\nProfessional development allowance to support your growth and career progression\n\nQuarterly team outings and an annual company offsite\n\nFlexible, hybrid work environment with access to Gravitee hubs\n\nThe opportunity to work alongside some of the most talented people in the API and platform technology space\n\nA global, inclusive culture that values impact, collaboration, and growth\n\nSalary: OTE up to $125,000\nAt Gravitee, we believe diverse perspectives make better products and stronger teams. No employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.\nLocation: Denver, CO\nRemote Status: Hybrid","description_format":"text","description_chars":4720,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Hybrid work","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-10-04T20:26:51Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.681,"p_room":0.35,"age_days":40,"expected_fill_days":18,"reasons":["conf:10","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/gravitee-customer-success-manager","json_url":"https://alion.io/job/gravitee-customer-success-manager.json","meta":{"generated_at":"2026-10-22T14:15:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52288},"rest":"https://alion.io/mcp/rest/get_company?id=52288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgravitee-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgravitee-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgravitee-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gravitee-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgravitee-customer-success-manager"}]}