{"id":1926376,"url":"https://alion.io/job/gravitee-technical-account-manager-customer-solutions-architect","title":"Technical Account Manager (Customer Solutions Architect)","company":{"id":52288,"name":"Gravitee","domain":"gravitee.io","url":"https://alion.io/company/gravitee","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"A2A","optional":true},{"name":"Apache Kafka","optional":true},{"name":"Java","optional":true},{"name":"LLM","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-10T20:51:57Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-21T04:36:42Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.\nWe deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.\nWhy join us?\nThe Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security\n\nThe Momentum: A high-growth Leader - combining market credibility with startup speed\n\nThe DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure\n\nDon’t just watch the AI revolution. Build the infrastructure that controls and secures it.\nThe Role\nAs agent governance goes mainstream, Gravitee is taking APIs, event streams, and AI networks to the next level.\nAs a Technical Account Manager (TAM), you are the post-sales technical owner for a tiered portfolio of enterprise accounts across North America. You will provide hands-on technical depth with your top-tier customers while maintaining structured cadences across the rest of your portfolio.\nYour first mission with every new customer is to help them reach production in under six months. After go-live, you become their technical thought leader, helping them stay successful, maximize adoption, realize value, and expand their use of Gravitee.\nWhat you'll be doing\nOnboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/Professional Services or partner delivery.\n\nRun a Tiered Portfolio: Prioritize deliberately across a portfolio of enterprise accounts, determine where your time creates the most value, maintain appropriate scope, and route work to the right team when it falls outside the TAM function.\n\nOwn the Advisory Rhythm: Deliver QBRs, release briefings, and technical roadmaps, and drive value realization against each customer's business and ROI goals.\n\nDrive Growth & Retention: Identify expansion, adoption, and usage signals early, bring them to the account team, and proactively help protect retention across your portfolio.\n\nChampion Customer Advocacy: Represent your customers internally with Product and Engineering, connecting requests to clear business impact through our structured feature request process.\n\nContribute to the Field: Strengthen the broader team through demos, reusable technical assets, architecture design, best practices, and enablement content.\n\nLive Our Values: Ensure every customer interaction reflects Gravitee's core values of Passion, Hold Nothing Back, and Professionalism.\n\nYour impact will be visible, measurable, and meaningful.\nEssential Skills\nVendor-Side Experience: Experience in a customer-facing technical role at a SaaS or infrastructure vendor, such as Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services, with a strong understanding of the vendor motion including value realization, adoption, retention, and expansion.\n\nPortfolio Management: Proven experience managing a portfolio of enterprise customers, with concrete examples of prioritizing effectively across competing customer demands.\n\nPlatform Depth: Strong technical depth in APIs, integration, and cloud-native platforms, with hands-on implementation experience using Docker and/or Kubernetes.\n\nSecurity & Standards Fluency: Solid understanding of API security and identity and access management protocols, including OAuth 2.0, OIDC, JWT, and SSO.\n\nExecutive Communication: Exceptional ability to communicate effectively with audiences ranging from engineers and architects to executives, and to build trusted advisory relationships.\n\nTechnical Customer Leadership: Ability to understand a customer's architecture, connect technical requirements to business outcomes, and guide customers toward scalable solutions and best practices.\n\nBoundary Discipline: Ability to scope an engagement, maintain that scope, and escalate effectively while ensuring customers continue moving forward.\n\nTravel: Willingness to travel to customer sites approximately one to two times per month as needed.\n\nDesired Skills\nKafka or event-streaming experience\n\nExposure to LLM gateways, MCP, A2A, agent identity, or agent authorization patterns\n\nScripting or development background, particularly Java or Python\n\nExperience with API management, API gateways, or developer platforms\n\nStartup or scale-up experience\n\nWho Thrives at Gravitee\nAt Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.\nYou’ll do well here if you:\nCare deeply about quality, clarity, and impact\n\nAre curious, adaptable, and excited by emerging technologies like AI\n\nTake ownership and follow through\n\nValue collaboration, openness, and continuous improvement\n\nBonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.\nLife at Gravitee\nAt Gravitee, we invest in humans, not just roles.\nYou’ll get:\nSalary package: up to $210,000 OTE\n\nCompetitive medical coverage\n\nPension / 401k program options\n\nStock options - you build it, you own it\n\n25 days holiday + in-country national holidays\n\n3 mental health days + wellness allowance\n\nYour birthday off\n\nProfessional development budget to fuel your growth\n\nHybrid work culture with hubs across regions\n\nQuarterly team events + annual offsite at an exciting location\n\nA meaningful, progressive, global company culture that is as fun as it is hardworking\n\nEndless growth opportunities\n\nAt Gravitee, we believe diverse perspectives make better products and stronger teams.\nAt Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.\nBy clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.","description_format":"text","description_chars":6207,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Hybrid work","Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-10-05T20:06:49Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.744,"p_room":0.35,"age_days":39,"expected_fill_days":18,"reasons":["conf:4","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":210000,"is_top_pay":true},"html_url":"https://alion.io/job/gravitee-technical-account-manager-customer-solutions-architect","json_url":"https://alion.io/job/gravitee-technical-account-manager-customer-solutions-architect.json","meta":{"generated_at":"2026-10-21T05:22:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52288},"rest":"https://alion.io/mcp/rest/get_company?id=52288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgravitee-technical-account-manager-customer-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgravitee-technical-account-manager-customer-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgravitee-technical-account-manager-customer-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gravitee-technical-account-manager-customer-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgravitee-technical-account-manager-customer-solutions-architect"}]}