Account Supervisor

🌍 Join Our Global Team Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients. With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing. At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us. About the role We're seeking an experienced and strategic Account Supervisor to lead a portfolio of integrated marketing accounts and drive exceptional client results.
In this role, you'll oversee a dynamic mix of clients representing approximately $1M in revenue, guiding campaign development, client strategy, and cross-functional execution across media, digital, and creative.
You'll own key relationships, deliver high-impact solutions, and ensure projects meet their objectives -- while playing a mentorship role within the account team to ensure quality and collaboration across deliverables.
This role is ideal for someone who excels at both big-picture thinking and hands-on execution in a fast-paced agency environment. Key Responsibilities Client Relationship & Growth
• Serve as the senior relationship lead across a portfolio of client accounts, acting as a trusted advisor and strategic partner.
• Lead the development of long-term account roadmaps, guiding the team and the client toward long-term, strategic growth.
• Anticipate client needs, identify opportunities to expand services, and unlock new ways to deliver value.
Program Strategy & Execution
• Own the strategic direction and execution of integrated marketing campaigns across digital, media, and creative channels.
• Translate complex business goals into actionable marketing plans and ensure cross-functional alignment around key objectives and deliverables.
Team Leadership & Mentorship
• Provide informal leadership and mentorship to account team members (such as Account Managers and APMs), helping guide prioritisation, decision-making, and executional excellence across accounts.
• Foster a strong internal team dynamic without direct line management.
Project Oversight
• Manage scopes of work, timelines, budgets, and resource planning across your book of business.
• Ensure operational precision while proactively identifying risks, gaps, and optimisation opportunities across workflows and deliverables.
Collaboration & Communication
• Lead communication across internal teams and external client stakeholders, ensuring visibility, alignment, and strategic focus throughout every campaign lifecycle.
• Prepare and deliver high-level presentations and client-facing materials with clarity and polish.
Performance Analysis & Optimisation
• Oversee reporting outputs and provide strategic interpretation of campaign performance.
• Partner with analytics and media teams to assess impact, offer insights, and recommend optimisations rooted in client KPIs and business priorities.
Proposals & Strategic Scoping
• Lead proposal development and scope refinement.
• Support revenue retention and growth by recommending project expansions, service enhancements, and forward-looking strategic initiatives.
• Collaborate with leaders across departments to ensure solutions are scoped accurately and reflect the full breadth of the agency's capabilities. Skills, Knowledge and Expertise • 6–8 years of experience in a marketing or advertising agency environment.
• Proven ability to lead integrated marketing campaigns across digital, media, and creative.
• Demonstrated success managing multiple mid-to-large accounts with varying scopes and team structures.
• Strong strategic thinking skills and the ability to independently translate client goals into actionable plans.
• Confident communicator with experience leading senior-level client conversations and executive presentations.
• Skilled in managing scopes of work, timelines, and budgets with cross-functional teams.
• Experience mentoring team members and fostering collaboration in a project-based or matrixed environment.
• Adept at balancing long-term planning with short-term delivery in a fast-paced setting.
• Proficient in tools such as Monday.com, Airtable, or Asana; familiarity with marketing automation or analytics platforms is a plus. 💫 What We Offer While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career. Key aspects of being part of the Gravity Global community:

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Important Disclosure: At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage. Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.

Originally posted on Himalayas